Account Director, Medical

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?

Real Chemistry is looking for a Account Director join our growing team

Real Chemistry is looking for an Account Director to join our growing Integrated Client Services team You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can bring to bear the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike.

We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations.

What you’ll do:

Client Work

Accountable for delivery of an entire programme of client work with SMT support

Responsible for ensuring that work is delivered to the highest standard and within timeframes and budgets agreed with the client

Be involved in strategic conversations with your client, set the strategy for the programme with minimal input from your Director, and ensure alignment with the strategy throughout

Maintain a knowledge of your clients’ business and the external factors which may impact upon it and react accordingly; have the flexibility to shift the direction of the programme responding to a changing landscape, providing counsel to the client

Maintain momentum on client business and seek solutions to barriers

Be fearless and flexible in your approach – leading and executing a project, regardless of prior experience (or lack of)

Regular, proactive client contact and coaching others to build/maintain a positive client relationship

Accountable for the client relationship

Facilitate client meetings/workshops

Growth and New Business

Lead the creds and new business process with support of the SMT; contribute to RFIs and new pitches

Lead on organic growth within existing accounts, selling-in new ideas and projects

Identify new business opportunities outside of existing accounts

Self-Development

Further develop your leadership style, instilling professional values and good working habits in your teams

Inspire, motivate and empower (beyond those you work with) when implementing the vision of the leadership team, protecting our culture

Line management responsibility (not only managing your linee, but also providing support re the management of their linee)

Proactively supervise and address team and linees’ performance coordinating with other account leads/COO as required

Ensure cross-learning and sharing of best practice between ADs

Responsible for own professional development

Involvement in interviewing and hiring AEs and AMs

Financial

Responsible for financial management of your client business and participation in the ISO financial processes

Reviewing timesheets at the end of month

Accurately forecast, proactively alerting SMT to any changes/potential slowing down of business

Tracking use of resource against available budget throughout the month and flagging any discrepancies with proposals to rectify them

Handling invoicing

Tracking receipt of client POs

Attend month end finance meetings

Ensure the profitability of your accounts and take steps to address any problems, e.g. minimising over-service, addressing scope creep and suggesting alternative uses for budgets

Sign-off on budgets under £20K; ensure budgets are reviewed with the client if the scope changes (before out of scope work is started) and agreements are in writing for budget amends

Responsible for requesting appropriate resource for your client business

Ensure financial management of the account is aligned with client contracts and POs are in place

Complete your timesheets accurately and on time

Submit your expenses claims and credit card claims accurately and on time

Business and Environment

Ad hoc involvement in the business planning process

Leadership of internal teams (i.e. compliance/socials/inspiration/etc.)

This position is a perfect fit for you if:

​Our Company values – and – really speak to you.

You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

Must have minimum of a bachelor's degree in a high science subject

Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work

Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives

Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success

Experience in strategy development and execution of global programs, as well as local implementation

Ability to relay high science of clinical trials or products to audiences with different levels of knowledge

Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe

Experience with annual planning, resourcing, and forecasting

Professional presence, performs with a sense of urgency and with a client service orientation

Has confidence to manage upward when required; able to connect with managers when deadlines will not be met or when issues are foreseeable

Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates

Supervisory skills, with ability to lead and cultivate junior staff and effectively collaborate with subcontractors

Demonstrated growth and experience in management roles

Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets

The position requires some international travel for client meetings and conferences (20 - 30 percent)

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.