Assure Network Specialist
4 weeks ago
Assure Network Specialist (NOC)
Location : Farnborough
Working hours: (2 days 2 nights 4 off) hours
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join Vodafone Business Security Enhanced for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients
What you'll do
To be part of the Assure team in the VBSE NOC, managing multiple networks, providing 24 x 7 x365 operational support to VBSE customers.
To provide expert technical services, focusing on IP elements within the VBSE network, but also being able to provide support on a broad range of network elements as required, ensuring that customer SLA targets for incident resolution are met or exceeded
• Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
• Undertake remote provide/ commissioning work on IP and other equipment deployed on customer and network sites to current specifications.
• Deal effectively /efficiently with queries from customers.
• Perform regular audits on the networks and systems.
• Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.
Who you are
• Be able to maintain Customer confidentiality and ability to hold Developed Vetting level security clearance.
• In depth knowledge of IP equipment and networks, Cisco, Juniper, Nokia etc, in a telecoms provider environment.
• Understanding of Tx equipment (Ciena).
• A clear and analytical approach to problem management.
• Understanding of ITIL working practices
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