Senior Service Delivery Manager

2 weeks ago

Reading, United Kingdom Endava Full time
Service DeliveryCluj-Napoca+6 more

What's this role about?

* Developing client relationships. * Contractual Management: actively participates in Client / internal contract negotiations * Production of Service Design requirements. * Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. * Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services. * Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. * Process Management: establishment and maintenance of the processes required in the provision of Client Services. * Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets). * Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability. * CSAT: monitors and influences improved customer experience. * Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. * Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes. * Business Continuity Management: works closely with Client around business continuity; participates to the planning and implementation of methods for risk management, impact analysis. * Service Improvement Management: ensures Continual Service Improvement (CSI). * Participates to the definition of countermeasures and contingency arrangements that relate to the serious disruption of IT services. * Acts as bridge between the client and internal operation managers.

What skills and experience do you need?

* Experience working in delivery of similar ITIL aligned services to SLAs. * Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting. * Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs. * Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans. * Managing multiple work streams, internal resources and dynamic client priorities. * Excellent written and spoken English. * Able to write clear and articulate reports. * Diplomatic and able to remain calm under pressure.

  • Customer Service Delivery Manager

    3 days ago

    Reading, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...

  • Head of Service Delivery

    4 weeks ago

    Reading, United Kingdom Primark Full time

    **Head of Service Delivery** Our Technology teams are right at the heart of what we do. Surrounded by some of the best _technology leaders_ in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team. You will be responsible for ensuring that the Primark technology...

  • Service Delivery Analyst

    6 days ago

    Reading, United Kingdom eflow Global Full time

    Company Overviewneflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner...

  • Area Manager Service Delivery

    2 weeks ago

    Reading, United Kingdom HRS Hospitality & Retail Systems Full time

    MAIN REQUIREMENTS: Minimum 4 years of management experience in support or service delivery. Experience working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable. Good interpersonal skills with both customers and cross-functional teams. Free to travel extensively and for extended...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company OverviewIncrease your chances of an interview by reading the following overview of this role before making an application.eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company OverviewIncrease your chances of an interview by reading the following overview of this role before making an application.eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory...

  • Service Delivery Analyst

    1 week ago

    reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Service Delivery Analyst

    6 days ago

    Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Service Delivery Analyst

    2 weeks ago

    Reading, United Kingdom eflow Global Full time

    Company Overview eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner...

  • Senior Change Delivery Consultant

    1 week ago

    Reading, United Kingdom Reading Borough Council Full time

    Job description Our Digital Technology and Change (DTaC) is going through an exciting period of change within Reading Borough Council. We have set up a professional change delivery team within the service, providing professional staff to projects/ programmes within the Council that need support in the following: - Programme and project management...

  • Senior Digital Delivery Manager

    7 days ago

    Reading, United Kingdom NonStop Consulting Full time

    Senior Digital Delivery ManagerNonStop are looking for Senior Digital Delivery Managers to work within the Public Sector in a Central Government Department. This is a superb opportunity for someone wanting to work within the Nuclear Environment which is highly regulated. Longevity guaranteed keeping you in work for the next 18 months Our client is one of the...

  • Senior Digital Delivery Manager

    6 days ago

    Reading, United Kingdom NonStop Consulting Full time

    Senior Digital Delivery ManagerNonStop are looking for Senior Digital Delivery Managers to work within the Public Sector in a Central Government Department. This is a superb opportunity for someone wanting to work within the Nuclear Environment which is highly regulated. Longevity guaranteed keeping you in work for the next 18 months Our client is one of the...

  • Service Delivery Analyst

    7 hours ago

    Reading, Berkshire, United Kingdom eflow Global Full time

    Company Overview A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they...

  • Delivery Manager

    1 month ago

    Reading, United Kingdom Solutions30 Full time

    **Delivery Manager** Our client, a well-established name within telecommunications is looking for a Delivery Manager to join their team on a contract basis (Inside IR35) in Reading. As the Delivery Manager, you will primarily provide services relating to either Acquisition, Design or Construction of LTE & 5G RAN solutions but may also be involved with...

  • Service Delivery Analyst

    2 days ago

    Reading, England, United Kingdom eflow Global Full time

    Company OverviewA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they...

  • Head of Service Delivery/Service Management Director

    6 days ago

    Reading, Berkshire, United Kingdom Eligo Recruitment Ltd Full time

    Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? A leading digital engineering and cloud transformation company is seeking an...