Head of Service Delivery

2 weeks ago

Reading, United Kingdom Primark Full time

**Head of Service Delivery**

Our Technology teams are right at the heart of what we do. Surrounded by some of the best _technology leaders_ in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

You will be responsible for ensuring that the Primark technology team which includes an extensive outsource perimeter delivers the best possible technology service to the wider Primark business.

You will act as the service conscience for Technology protecting the Primark business from introducing new technology or making changes to existing technology solutions which could present a material risk to the profitability or business operations of the business.

**What You’ll Get**

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

**Some of our benefits are**:

- 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
- Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
- Competitive Bonus, Pension, and Healthcare package

**What You’ll Do**:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

- You will continually seek out opportunities to improve and modernise the way

in which service is delivered aligning the product ways of working to the service delivery management model.
- A key deliverable will be the successful implementation of a more modern and fit for future service management framework that marries the right level of centralised control and local empowerment to ensure that service is not compromised whilst the pace of change is optimised.
- Ensure that there is a singular way of working across all partners and ensure partners understand how they contribute to end to end success.

**What You’ll Bring**
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

- A minimum of 8-10 years of experience in a complex IT environment, with at least 3-5 years in a senior leadership role overseeing Service Delivery.
- Experience of delivering service across a heavily outsource technology landscape ideally within the retail industry.
- An ability to lead through challenging times in a high-pressure environment demonstrating resilience and calm
- Strong knowledge and understanding of project management methodologies, tools, and best practices. Experience with Agile and traditional project management frameworks is desirable.
- Excellent leader and trusted advisor with extensive experience of developing senior business relationships and shaping and underpinning business strategies.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

**_ BR ID: 123647BR_**:

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