Trauma and Orthopaedics Nursing Team Administrator

4 weeks ago

Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

Job summary

Working full time: hours per week

We are looking for for a highly motivated individual to provide comprehensive clerical support to the Orthopaedic Trauma Department using a high level of initiative and discretion.Excellent communication skills are required as the post-holders will be required to liaise directly with patients, consultants and other hospital/external colleagues on the telephone, face to face and in writing.

This role requires a willingness to work as part of a team as well as the ability to work unsupervised. The successful applicant will have the ability to work under pressure, pay attention to detail and have excellent organisational skills.

The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.

Main duties of the job

Responding to external and internal telephone queries from staff, patients and others, bothinternal and external, and referring to appropriate person. Communicate with patients over the telephone, arranging appointments as necessary Typing correspondence to patients and GP Practices Clinic Letters. Data Entry onto national databases and management of this database, which includes a trauma database. E-mail clinical correspondence to multi-disciplinary staff/teams as required. To priortise own workload appropriately referring any service concerns to the Team Leader in a timely manner. Distribution of the departmental post, scanning of documents. Checking of stationery stock and ordering within guidelines from the manager, using e Procurement when necessary. Responsibility for checking goods and cross-checking between delivery note and purchase order upon delivery of goods.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £ or £, this cost will be deducted from your salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualifications

Essential

Minimum of 3 GCSE's at grade C (including English & Maths)

Desirable

NVQ3 in relevant field or Proven Experience in Administration

Knowledge and Experience

Essential

Previous experience within an administrative role Demonstrate knowledge and experience of using Microsoft Outlook diary management system or equivalent Experience of dealing with staff at all levels efficiently, courteously and promptly

Desirable

Knowledge of excel databases would be advantageous

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