Quality Content Compliance Manager, Prime Video Trust

3 weeks ago

London, United Kingdom Amazon Digital UK Limited Full time
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

As a Quality Compliance Manager, you are responsible for leading a team of Sr. Quality Auditors, while collaborating with policy, program, engineering, legal and other teams to define and execute operational quality initiatives. Your team of auditors will evaluate trends and quality, and develop workflows and processes that maintain our quality/ community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.

Key job responsibilities
As a Quality Compliance Manager, you are responsible for leading a team of Sr. Quality Auditors along with working with Policy, Program, Engineering, Legal and other teams on operational quality initiatives. Your teams will define new operational processes that require high judgement and build mechanisms to scale those processes across the global operations team.

To be successful in this role you’ll need to be well organized, assisting multiple Trust and Safety teams with different issues at any one time. Technically savvy with an interest in compliance quality content moderation, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates. Your commitment to the success of our Trust & Safety org should be strong and you should have a proven record of exceeding on input/output goals.

*This role will require on-call work on weekends on a rotational basis.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

BASIC QUALIFICATIONS

- Demonstrated experience supporting classification, policy, compliance or trust & safety and using data and metrics to identify and implement improvements.
- Experience in driving end to end delivery
- Experience working cross-functionally.

PREFERRED QUALIFICATIONS

- Experience with digital video streaming
- Experience with people management
- Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Experience and strong interest in Operations, content compliance and accuracy.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Proven problem solving skills, and strong attention to detail.
- Ability to solve complex and ambiguous problems.

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