Sr Quality Auditor, Content Ratings

3 weeks ago

London, United Kingdom Amazon Digital UK Limited Full time
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative Sr. Quality Auditor, Content Ratings to support the Prime Video (PV) Trust & Safety (T&S) Operations team to protect customers from non-compliant and ensure high quality moderation review of content across Prime Video. This includes: review of video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations and conducting regular audits of our video catalog. You will also need to work across Amazon Video global teams including business, content acquisition, program and policy team, to prioritize and launch the workflows which support compliance reviews.

The ideal candidate would be able to:
- Demonstrate and execute independent projects that requires high judgement calls
- Exhibit a strong end to end ownership and accountability
- Possesses a customer-centric approach to problem-solving, adept at efficiently prioritizing tasks.
- Possess knowledge about global and Indian political, religious, and socio-cultural subjects.

Key job responsibilities
- Conduct high quality manual reviews of local content policy related workflows specializing in global marketplaces.
- Make high judgement decisions on compliance actions.
- Document incidents and generate quality reports on audit activities.
- Collaborate with cross-functional teams to ensure a cohesive customer experience.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations and Program teams.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Develop subject matter expertise in industry best practice.
- Preemptively identify violation of compliance policy, brand risks, government and regulatory policy and potential legal violations.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent experience
- Experience working in relevant industries such as Trust and Safety Operations, Content Ratings, or Content Classification.
- German language skills at C1 or equivalent

PREFERRED QUALIFICATIONS

- Experience with BBFC, FSK ratings, Australia or New Zealand classification.
- Experience in audit mechanism
- Experience in researching, or analyzing current trends, news, and historical events. Excellent general knowledge and know-how of global political, religious and socio-cultural topics.
- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
- A love of watching movies and shows

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