Senior Associate-Digital Product Solution Design

4 months ago

Brighton and Hove, United Kingdom American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Enterprise Digital Experiences Team Member (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.

As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

As Digital Channels try to keep pace with the evolving expectations of customers, we believe that Personalization will play a pivotal role in driving customer engagement and satisfaction by demonstrating that we ‘know our customers’. This Product Development Analyst will play a key role in supporting the evolution of key Personalization products, accelerating growth and embedding personalization across the Enterprise. If that fits your career vision, we'd love to hear from you.

How will you make an impact in this role?

Work directly with Product, Engineering and Decision Science teams within an agile environment to break down requirements into user stories and own feature delivery end to end. Actively participate and at times lead pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Decision Science.  Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Assist with creation of presentations for executive audiences and partners Support the evolution of personalization, and the evolving uses of machine-learning and intelligence more broadly and their implications on product development opportunities. Support workstreams to continuously evolve and improve our underlying platforms.

Minimum Qualifications

Experience working in digital product development supporting the E2E launch of digital products. Experience with agile product development methodologies and tools (JIRA, Rally, Mural, Invision, etc.). Technically minded and resourceful – with an aptitude to picking up complex processes quickly. Comfortable with changing priorities. Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve desired outcomes. Ability to analyse data to determine priorities, opportunities, and issues with a product. A strong communicator with the ability to deliver accurate, clear, and succinct messages to colleagues at a variety of different levels. Proactive and enthusiastic – self-starter who likes to take true ownership over the areas they have responsibility and is comfortable working across time zones. Bachelor’s degree or higher, preferably in a business discipline; product development, digital marketing, systems management, or equivalent experience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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