Fairmont St. Andrews

3 months ago

St Andrews, United Kingdom Accor Full time

Company Description

Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.


Job Description

As the General Manager of Fairmont St. Andrews, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach will be fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience, particularly with a strategic emphasis on Rooms & Golf Operations.

Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.

A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.

In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, creating memorable moments for every visitor.

As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.

In the realm of Fairmont St. Andrews, your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.

Key Behaviours and Responsibilities:

Act with an open mindset: Embrace new ideas, adapt to change, and encourage a culture of innovation and continuous learning. Demonstrate explicit knowledge and awareness of company standards as an integral role model. Build quality relationships with the management team. Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture. Create positive impact working with others : Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect. Create a collaborative and inclusive environment where all colleagues are encouraged to provide input. Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes. Recognize and appreciate the contributions and well-being of colleagues. Strive for guest/client satisfaction: Ensure exceptional guest experiences by understanding guest needs, exceeding expectations, and maintaining high service standards throughout the hotel. Maintain product and service quality standards by conducting ongoing evaluations. Handle VIP Guests and understand international protocols for government officials and royalty. Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.  Consistently deliver excellence: Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel. Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan. Preserve and maximize the hotel's assets. Recognize and reward outstanding performance and celebrate achievements within the organization.  Enable team success: Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning. Encourage individuals to take on challenging assignments and stretch their capabilities. Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement. Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.  Create clarity: Clearly communicate goals, expectations, and strategies to your team. Provide clear and concise instructions, guidance, and feedback to ensure clarity of roles and responsibilities. Facilitate open and transparent communication within the team. Proactively address ambiguity and resolve conflicts to promote clarity and foster a productive work environment.  Inspire for top performance: Lead with passion and integrity, motivate and inspire others to achieve their best. Develop people and promote integrity by fostering a positive and open culture, demanding fair and respectful behavior. Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements. Convince others, negotiate, debate, and find win-win solutions.
Qualifications

Prior 5+ years of experience in luxury hotel General Manager position, preferably with a focus on Resort & Golf operations.

Strong educational background with professional qualifications and a continuous learning mindset.

Fluent in English.

Good understanding of the local market.

Experience in managing owner relations.

Demonstrated leadership, organizational, and interpersonal skills.

Strategic thinker with excellent communication and presentation skills.

Bottom-line oriented with a focus on quality guest service and team-building.

Creative and innovative mindset.

Ability to collaborate and work in a fast-paced environment.

Excellent sense of prioritization and time management.

Professional demeanor and strategic orientation.

Highly organized with an entrepreneurial spirit.

Engaging, friendly, and charismatic with a natural ability to connect with guests.

Passionate about creating memorable experiences and turning moments into memories.

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