Therapies Secretary

Job summary

To provide comprehensive secretarial/administration support to the Children's Therapy Service. Act as an effective link across hospital staff, other departments, GPs and the general public and other relevant bodies.

Main duties of the job

To provide a comprehensive administration service to support in the day to day running of the service. To act as a contact point and liaise with patients, teaching staff, education, social services and other staffing groups within the Trust over the telephone and face to face. To maintain and monitor the waiting list at the direction of the Head of Therapies/ Service Manager sending out acknowledgement letters to parents and making initial appointments for joint assessments. Ensure all clerical activity is recorded accurately for activity purposes in a timely manner. This will involve using the EMIS IT system for registering and discharging referrals and recording clinical outcomes Ordering of stationery/office supplies To assist with data collection/data management. To undertake any necessary photocopying, filing, emailing and other administrative duties To organise interpreting services prior to patient/carers appointments when requested. To effectively deal with centralised emails on behalf of the service. To understand and maintain a high standard of confidentiality adhering to the Trust Data Protection policy To undertake training as and when necessary. To work across CCHP sites as required. To have a flexible approach and undertake any other duties appropriate to grade and needs of the department/ wider team as agreed between the post holder and the Admin Manager.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Person Specification

Qualifications

Essential

RSA 2 standard or equivalent Sound Qualification in English

Skills

Essential

Audio/copy typing skills Good communication/written skills Good telephone manner and able to deal sensitively with enquiries Able to prioritise and plan daily workload Able to use initiative and judgement in dealing with non routine enquiries and situations

Desirable

Able to use EMIS system for Child Health

Knowledge

Essential

An understanding of confidentiality Knowledge of a range of secretarial procedures

Desirable

Understanding of basic medical terminology

Experience

Essential

Experience of working under pressure Experience of working in a multi disciplinary and busy team environment Experience of working to protocols and procedures Good attention to detail and completion of tasks to deadlines Experience of talking to patients, service users

Desirable

Experience of working in the NHS or similar organisation Experience within a broad based clerical role

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