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Infrastructure Technician

3 months ago

Chelmsford, United Kingdom East of England Ambulance Service Full time

Job summary

We are looking for an entry IT Infrastructure Technician who is interested in developing their IT skills for physical onsite infrastructure including servers, SAN's networking, business applications along with our MS Azure systems. This is a fantastic opportunity for someone who is passionate about developing solid networking and infrastructure skills, with an opportunity to learn in job. The role will work closely with and assisting the East of England Ambulance Service's Infrastructure senior technician's and specialists with ongoing maintenance, upgrades and general BAU support.

This is a position with on the job training, development and support provided to enable the successful candidate to eventually gain the required skills necessary for promotion to the senior technician role within the team.

Main duties of the job

The role also includes but is not limited to:

Providing 2nd and 3rd line support to the Trusts user population and IT infrastructure A good knowledge of windows operating systems including servers

Additional responsibilities include

Provide 2nd and 3rd line IT support to the user population and Infrastructure of the Trust along with server and telephony support. Assist with other associated functions such as Asset Management, IT security, Network Administration, Project delivery and IT procurement.

The role also involves joining the IT 24/7 on-call rota.

About us

Join a caring and passionate team, focused on delivering outstanding digital solutions to the Trusts staff, spread across 130 sites in the East of England.

Job description

Job responsibilities

To provide, 2ndand where possible 3rdline IT support (advanced technical support and resolution) to the Trust for the Local Area Network, the Wide Area Network, all Trust IT hardware and associated peripherals, systems (including HEOC critical systems), HyperV, MS Azure, telecommunications systems and software.

To work closely with Senior IM&T Technicians to increase specialist advanced knowledge of the Trusts infrastructure and systems.

To work with the Senior IM&T Technicians to complete the daily management and routine maintenance for all Trust systems.

To support and advise the 1stand 2ndline IM&T technicians where necessary.

To work with the Senior IM&T Technicians to give advice, guidance and support to Trust managers on all matters related to IT systems, including critical HEOC systems.

To undertake roles assigned as part of a major incident plan.

To provide on-call support for the Trusts infrastructure and critical systems.

To diagnose complex system or user problems, using remote control software or by visiting the user / system location as appropriate. Work with the Senior IM&T technicians to ensure the appropriate and effective resolution of these complex issues.

To analyse, prioritise and elevate calls to 3rdparty support companies in accordance with defined Service Desk procedures and policies where appropriate.

To organise and prioritise own workload.

To plan routine repairs, upgrades and response to unexpected faults and failures.

To ensure system and network health checks are completed and logged on a regular basis.

To ensure all major issues and risks are escalated to senior management as appropriate using the agreed escalation routes and policies. Assist in the production of risk assessments related to the Trusts infrastructure and systems.

To work with the Senior IM&T Technicians to plan and deliver technical workstreams within IM&T projects, liaising with the relevant project manager as necessary.

To report on progress of faults and projects to senior management and to identify and escalate issues and risks as necessary.

To specify and recommend IT hardware, software and systems, liaising with users regarding requirements and provide guidance where necessary. Obtain quotations from appropriate suppliers and provide to users, ensuring value for money and taking into account quality and reliability in accordance with Trust standards and policies.

To contribute and suggest changes to IM&T working practices and procedures.

To provide ad-hoc technical training to users as and when required.

To assist in the process by which the Trust achieves compliance for information governance purposes.

To maintain the IT asset register database, and records of suppliers and contracts. When appropriate, work with Senior IM&T Technicians to ensure contracts are renewed and are appropriate, liaising with the users and the suppliers.

To perform any other appropriate duties according to the needs of the service and as directed by the IM&T Delivery Manager (Infrastructure).

Person Specification

Qualifications

Essential

GCSE in English and Maths at Grade C or above, or equivalent. Degree / HND level qualification in IT, computing or similar discipline. Full UK Driving Licence. Recognised qualification in the field of IT, computing, Business Systems or similar. For example MCSE/MCP ITIL qualification

Desirable

Degree or equivalent experience Vocational qualifications or technical training ECDL or equivalent PRINCE2 project management qualification

Other

Essential

Ability to travel between sites (driving licence & vehicle)

Skills and Competencies

Essential

Ability to think strategically and work methodically towards achieving IT solutions. Ability to maintain and build good professional relationships with colleagues from a variety of care backgrounds Ability to organise and prioritise tasks and deliver to timetables. Able to work as an individual and as a member of a team. Good communication skills including the ability to communicate complex information in an understandable manner to non-technical staff members. Good problem solving skills, including imaginative in finding solutions using different mechanisms. Ability to analyse and investigate technical issues and provide a range of solutions.

Knowledge and Experience

Essential

Experience of at least 3 years of IT support. Windows Server experience, building and configuring 2012r2 and upwards HyperV administration experience Experience of taking part in the delivery to time, and on budget, significant IT projects. Ability to demonstrate knowledge of ICT developments, including national developments. Experience of at least 1 of the following:- LAN, WAN, Wireless technologies Computer Aided Dispatch systems The CAD associated interfaces. Telephony Systems including analogue, digital and VoIP services. Workstation operating systems. Exchange Server. Firewall technologies Active directory

Desirable

Hands-on experience with project management. Knowledge of NHS Procurement processes Hands-on experience with web-design and development tools. Experience of writing policies. Windows Server 2016-22 experience Microsoft Azure experience

Personal Attributes

Essential

Self-confident and enthusiastic. Good organisational skills - ability to tackle more than one task at once. Ability to stay composed with conflicting priorities Ability to show tact and discretion