Contact Centre Manager

Found in: Talent UK C2 - 2 weeks ago


Croydon, United Kingdom Ardonagh Advisory Full time

Contact Centre Manager - Croydon - ARD992843

Contact Centre Manager, Croydon 

An exciting opportunity has arisen for a talented Contact Centre Manager to join our Croydon office, reporting to the Head of Contact Centre. 

As a Contact Centre Manager, you will be responsible for direct line management of numerous team leaders within the function. You will be working as part of the leadership team to ensure the smooth and efficient running of the business, implementing plans and strategies as required and leading those teams to meet all performance KPI’s, regulatory and service level requirements. 
 

What does the role of a Contact Centre Manager here involve? 

You will be responsible for the performance of any sales, retention or servicing activity within the contact centre. 

Actively motivating and supporting the teams to ensure the best possible service is delivered to our clients, ensuring proactive, positive and consistent communication within the department, between colleagues and senior management. 

Working with the Contact Centre Leadership and Volume Trading teams in developing income opportunities from existing clients and new, implementing plans and strategies to convert opportunities into income. 

Working with own team to identify and highlight product and services gaps within the existing portfolio, that meet customer needs and deliver commercial benefit. 

Ensuring the conduct and standards of the department meet required levels of compliance both digitally and through the contact centre. 

 
What are we looking for in our next Contact Centre Manager? 

Previous Contact Centre experience. 

Previous experience of leading teams to meet financial, operational, service and quality KPI’s within a volume processing/sales environment. 

Previous experience of recruitment, development and performance management of teams. 

Previous experience of working within a regulated financial services environment preferably Insurance. 

Previous experience of client relationship development and management skills. 

Proficient with Microsoft Office applications and tools. 

Cert CII qualification preferable. 

This is a varied role where you will have the opportunity to continually build your knowledge and grow. In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: 
 
· Holiday entitlement of 26 days plus bank holidays. 
· Opportunity to progress your career across the entire Ardonagh family. 
· Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry. 
· Pension scheme for when you feel it’s time to retire. 
· 24-hour support for physical and mental wellbeing. 
· 1 days paid volunteering day to give back to our communities. 
· The Spotlight Awards, where we shine a light on the brightest talent across our group. 



  • Croydon, United Kingdom BMW Group Retail Full time

    Berry Croydon is looking for a full time Contact Centre Advisor. **Your role** As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the BMW Group service departments. Supporting our Aftersales...


  • Croydon, United Kingdom BMW Group Retail Full time

    Berry Croydon is looking for a Full time Aftersales Contact Centre Advisor. **Your role** As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the BMW Group service departments. Supporting our...


  • Croydon, United Kingdom Roadrunners Full time

    **Role** Contact Centre Booking Agent **Location** Croydon **Salary** £10.10 p/h a standard or £10.60 p/h if working a Friday or Saturday night. We are currently looking to hire two night shift workers, working a three nights on three nights off shift pattern. As a Contact Centre Booking Agent, you’ll be at the front line of our business assisting...


  • Croydon, United Kingdom Contact Centre Recruitment Full time

    **Customer Service Specialist** **Location: Croydon** **Must be able to start 17th March 2023** **Salary**: £20,000 plus bonuses and excellent benefit package Your role as a Customer Service Agent will be to speak to our clients’ customers and deal with any queries regarding their outstanding account. To understand their circumstances and agree...


  • Croydon, United Kingdom Swanstaff Recruitment Full time

    Calm and approachable nature - Attention to deal (report writing) - Able to deal with challenging situation/ resolve conflict - Have a good understanding of Safeguarding measures **Responsibilities**: To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence To assist in the...


  • Croydon, United Kingdom Inside Avenue Recruitment Full time

    **Business Centre Operations Assistant** **Salary**: £25,000 **Location**: Croydon, Greater London **Hours**: 8:30am - 5:30pm (Monday - Friday). **Start Date**:Immediate / After Notice Period **Two Stage Interview**: 1st interview via Teams; the final interview is office-based - **Our client is a nationwide flexi-office / serviced office provider. They are...

  • Centre Director

    Found in: Talent UK C2 - 1 week ago


    Croydon, United Kingdom Fairlie Healthcare Full time

    CENTRE DIRECTOR – PURLEY The Fairlie Healthcare Group is a leading provider of high-quality care. We specialise in caring for adults with neurological conditions, as well as patients with tracheostomies, and who require ventilator support. We have a Centre Director (Registered Manager) vacancy in one of our Centres, Highfield House, a 45-bed facility...

  • Centre Director

    Found in: Talent UK C2 - 1 week ago


    Croydon, United Kingdom Fairlie Healthcare group Full time

    CENTRE DIRECTOR - PURLEYThe Fairlie Healthcare Group is a leading provider of high-quality care. We specialise in caring for adults with neurological conditions, as well as patients with tracheostomies, and who require ventilator support.We have a Centre Director (Registered Manager) vacancy in one of our Centres, Highfield House, a 45-bed facility located...


  • Croydon, Cambridgeshire, United Kingdom Aim Museums Full time

    Job Title: Visitor Centre Manager Salary: £28,000 Hours: Two days per week Location: Historic Croydon Airport Trust, Airport House, Purley Way, Croydon CR0 0XZ Closing date: 12:00 am 20 April 2024 The Organisation: Historic Croydon Airport Trust is the Charitable Incorporated Organisation established to operate the hugely popular Croydon Airport...


  • Croydon, United Kingdom Adecco Full time

    We are currently recruiting for a Town Centre Community Safety Officer on behalf of our public sector client based in South London. The role will report to the Head of Violence Reduction Network and will manage the new multi-agency Town Centre team. Previous experience of managing a team and leading a strategic and operational function is required. The role...

  • Community Safety Town Centre Coordinator

    Found in: Whatjobs ES C2 - 4 days ago


    Croydon, United Kingdom Adecco Full time

    We are currently recruiting for a Town Centre Community Safety Officer on behalf of our public sector client based in South London.The role will report to the Head of Violence Reduction Network and will manage the new multi-agency Town Centre team. Previous experience of managing a team and leading a strategic and operational function is required. The role...


  • Croydon, Cambridgeshire, United Kingdom Essential Employment Full time

    Town Centre Coordinator needed in Croydon. The rate is £30.47ph PAYE This is a temporary role The reference number is: 8005-1 The successful candidate will coordinate, develop and promote multi-agency problem solving in the Town Centre. They will be responsible for the co-ordination of services being delivered in the Town Centre and will chair meetings...


  • Croydon, United Kingdom Rape and Sexual Abuse Support Centre RASASC Full time

    **Rape Crisis South London are recruiting an Advocacy Operations Administrator** RASASC was set up in 1985. We are a feminist, independent organisation based in Croydon providing specialist and confidential support services to female survivors of sexual violence from age 5 who live in any borough in South London. Our ethos is to offer survivors a specialist...

  • Senior Practice Nurse

    Found in: Talent UK C2 - 1 week ago


    Croydon, United Kingdom East Croydon Medical Centre Full time

    Job summary Job Summary The Senior Practice Nurse will be responsible for several clinical areas such as infection prevention and control, health promotion, chronic disease management,health prevention, well women and well man clinics, as well as supporting the practice management team in the reviewing and delivery of clinical policy and procedure. ...

  • Regeneration Manager Grade 15,

    Found in: Talent UK C2 - 1 week ago


    Croydon, United Kingdom Croydon Council Full time

    This is an exciting time to be working as a Regeneration Manager in the Growth Zone, Croydon Town Centre. As we continue to emerge from the impacts of the pandemic and adapting to the changing environment of town centres, we face an unprecedented challenge in shaping the recovery and sustainable growth of our borough. We are working innovatively, building...

  • Baggage Manager

    2 days ago


    Croydon, United Kingdom Red Recruit Ltd Full time

    Our client, a family run International company are currently seeking a Baggage Manager for their team based in Surrey. This is an exciting opportunity for someone who has experience in Removals, Shipping, Baggage or Courier industry and likes sales and managing a great team. This role is mixed, so as the Baggage Manager you will be responsible for...


  • Croydon, United Kingdom Croydon Health Services NHS Trust Full time

    Pulmonary Rehab / asthma administrator (Band 3) An exciting opportunity has arisen for a part time administrator in the Croydon Respiratory Team (CRT) The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team, and will provide support in...


  • Croydon, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals with a customer service background and a can do attitude to work for an exciting Public Sector client based in Croydon City Centre. We currently have a few full time roles available but we have roles come in on a weekly basis at varied hours. role : 8:00am-4:00pm and 12:00-20:00 Monday to Friday (on a...


  • Croydon, United Kingdom Croydon Works Full time

    **THE COMPANY**: The council provides a large number of services for local people, businesses and visitors to the borough, including services for children and adults, and environmental, cultural, sports, housing, planning and benefits services. With a workforce of about 6121 staff, including schools, Croydon Council is one of the largest employers in the...

  • Housing Officer

    7 days ago


    Croydon, United Kingdom Amida Recruitment Limited Full time

    A fantastic opportunity has arisen for a interim Housing Officer who is seeking new contract working for a leading Housing Association in South London.As a Housing Officer your role will focus on providing a comprehensive housing management service, withindefined policies and procedures and in accordance with agreed performance standards, ensuring a...