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Relief Welcome Worker

3 months ago

Edinburgh, United Kingdom The Salvation Army Full time

Working hours: Relief - As and when required between 8pm and 8am (including evenings and weekends)

Additional Salary information: 10% night workers allowance

Interview Date: To be confirmed

JOIN OUR TEAM…

Do you want to make a difference?

Are you passionate about supporting people to make positive changes in their lives?

The Salvation Army in Edinburgh provides support for people who are experiencing homelessness and have multiple and complex needs. Our role is to provide a safe place to stay and access support. The service delivery model is rooted in the harm reduction approach, based on trauma informed practice, strength based and person-centred approaches.

We are looking to recruit a highly motivated Relief Night   Welcome Worker (known internally within The Salvation Army as Night Concierge) to join our team. 

Key Responsibilities:

The ability to form positive, supportive and motivating relationships. To engage with residents in a positive, motivating attitude Ensuring clients are signed in and out of service Manage queries, phone calls and visitors to service Record messages and update logs Manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required Support resident induction and welcome to the service Work with enthusiasm and compassion towards supporting homeless individuals to achieve focussed and positive life outcomes

The successful candidate(s) will be able to demonstrate:

Excellent customer service skills Experience of managing a busy front office environment including dealing with telephone and face to face enquiries Excellent planning, organising and time management skills Skills in IT use including Microsoft Ability to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination