Catering Team Leader- Casual- Twycross Zoo

1 month ago

Atherstone, United Kingdom Restaurant Associates Full time
Catering Team Leader- Casual- Twycross Zoo - Atherstone

As a Catering Team Leader, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.

You'll be working in a team full of fantastic people. After all, who doesn't dream about coming into work, doing what they love and spending time with friends?

More about the role:
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To maximise all sales opportunities through selling techniques
  • To accept payment and give change to customers, including operating a till
  • To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
  • To actively gain customer feedback, passing information gained onto your line manager to make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
  • To report health and safety issues to your line manager, including all accidents and near misses
  • To promote good safety habits and methods of work
  • To serve customers with hot and cold food and beverages on a counter during service times
  • To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements
Who you are:
  • Previous experience supervising frontline teams within a similar environment
  • Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
  • Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
  • Criminal Records Bureau security checks required where applicable in accordance with Employment Law and Legislation
  • SIA, Credit check, Security checks if applicable, depending on the role you carry out
  • Customer service focused
  • Team player and can-do attitude
  • Takes pride in personal appearance and hygiene
  • Self motivated and able to use own initiative
  • Ability to work under pressure whilst maintaining a positive attitude

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