Medical Receptionist

4 weeks ago


Preston, United Kingdom Great Eccleston Health Centre Full time

Job summary

An exciting opportunity has arisen for a highly motivated individual to join our friendly Reception team. If you are looking for a part-time role in a friendly rural location, we may have the ideal position for you. The position is for 24 hours per week, days and times to be confirmed at interview.

Main duties of the job

The ideal candidate will have excellent interpersonal and communication skills, be empathetic and have an understanding of the importance of will understand and contribute fully to the functioning of both the Reception team and the wider Practice team.

Ideally, the successful candidate will be able to work effectively and unsupervised in sometimes complex and unpredictable situations, using their own judgement, resourcefulness and local knowledge within defined parameters.

About us

Great Eccleston health Centre is a rural GP practice with an excellent reputation for patient care and service provision.

The Practice serves a community of 7900 patients

The Practice is forward thinking and recognises the skills and interests of all our team members.

Job description

Job responsibilities

See Full Job Description attached

Summary of Responsibilities below:-

Provide a reception service to patients and healthcare professionals both within and outside the Practice Respond to all queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice procedures Understand fully Practice appointment systems, including regular and incidental variations, and report any problems Receive and accurately record requests for home visits, assessing urgency in accordance with Practice protocols Ensure patient records are accurate, up-to-date and made available to clinicians as needed Ensure that appropriate correspondence, reports, results, etc. are recorded, actioned and stored in accordance with Practice protocols and the Data Protection Act 1998 Respond to requests for access to medical records, reports, etc. in accordance with the Access to Health Records 1990 and Access to Medical Records Act 1988 Ensure all information, both incoming and outgoing, is actioned in an appropriate and timely manner. Use judgement to interpret and assess the relative urgency of each request. Communicate with people at all levels in a polite and constructive manner, with proper regard to confidentiality Make appropriate use of the available channels of communication, telephone, sms, email, written, face-to-face Know under which circumstances clinical and non-clinical advice should be sought Assess the risk associated with any unusual situation and seek guidance where appropriate Person Specification

Qualifications

Essential

GCSE Grade A to C in English Language and Maths

Desirable

Evidence of further qualifications NVQ Level 2-3

Experience

Essential

Experience of working within a fast-paced responsive environment. Competent in the use of IT systems

Desirable

Experience of dealing with high volume of calls Experience in a health-care related environment Experience of Emis Web Clinical system Experience in dealing with challenging and difficult situations

  • Preston, United Kingdom Beeches Medical Centre Full time

    Reception duties: Greet and direct patients/visitors arriving for appointments Answer the telephone courteously and respond to all telephone inquiries Register new patients Repeat prescriptions Collect certain fees from patients Make new and follow-up appointments for patients over the telephone Ensure confidentiality on all matters Administration...

  • Medical Receptionist

    1 month ago


    Preston, United Kingdom Aspion Full time

    Job Title: Medical Receptionist Location: Preston Pay Rate: £11.44/£12.89 per hour Immediate Start Temp to Perm Opportunities Aspion currently have a very high demand for friendly, approachable and committed individuals to support the NHS at various GP practices and health centres across the Preston area. You will need to have experience on the...

  • Medical Receptionist

    4 weeks ago


    Preston, United Kingdom Tarleton Group Practice Full time

    Tarleton Group Practice has an exciting opportunity for an experienced and enthusiastic Medical Receptionist to join the practice which is located in Tarleton Village. You will be required be professional at all times whilst adhering to the practice protocol and procedures. This is a temporary position to cover maternity leave, we have either a full time...

  • Receptionist

    8 hours ago


    Preston, United Kingdom Brook Street Full time

    Medical Centre Receptionist Hours: Mon 8-4 Tues 9-6:30 Thurs 9-6:30 Friday 9-6:30 Preston PR3 - £10.20 per hour for 3months rising to £10.50 thereafter This is a position for a minimum of 9 months with a potential to go permanent We are currently recruiting for a receptionist to provide general assistance to the practice team and project a positive and...


  • Preston, United Kingdom Fernbank Surgery Full time

    Job summary An exciting opportunity has arisen for a highly motivated individual to become part of a forward thinking, dynamic and friendly practice located on the Fylde Coast. This position would involve working within our established reception team. The reception team work extremely hard to ensure that patients have a positive experience when they...

  • Medical Receptionist

    8 hours ago


    Preston, United Kingdom N M Health Innovations Full time

    **About us** We are a group of 6 practices across the Chorley area. These practices form a large and dynamic network, with a proven track record of successful and innovative projects. Our larger size allows for more collaborative working and due to the success of integrating the role into our practices, we are looking to grow our team and recruit additional...

  • Medical Receptionist

    1 month ago


    Preston, United Kingdom Great Eccleston Health Centre Full time

    See Full Job Description attached Summary of Responsibilities below: - Provide a reception service to patients and healthcare professionals both within and outside the Practice Respond to all queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice procedures Understand fully Practice...


  • Preston, United Kingdom Briarwood Medical Centre Full time

    Act as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system. Answer the telephone to patients and other callers. Greet, assist and direct patients and visitors to the Practice Co-ordinate the flow of communication between clinicians...

  • Gp Receptionist

    1 day ago


    Preston, United Kingdom Fishergate Hill Surgery Full time

    We are looking to recruit a Medical Receptionists ( more recently titled Care Navigator) to work at Fishergate Hill Surgery. We are looking for someone to work 5 days per week - 35 hours per week. Shift pattern: Week 1 - 8.00am - 3.00pm Week 2 - 11.30am - 6.30pm Previous experience of working in a GP practice or in the NHS is required. Main Duties: -...

  • Receptionist

    5 days ago


    Preston, United Kingdom Buckshaw Village Surgery Group Full time

    Job summary Receive, assist and direct patients in accessing the appropriate serviceor healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positiveand friendly image to patients and other visitors, either in person or via thetelephone Main duties of the job To have...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Do you want to make a difference in the lives of Children & Young People who access our Paediatric Services within Lancashire Teaching Hospitals NHS Foundation Trust. If so, this may be the perfect role for you! We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital. As an Outpatient...

  • Care Navigator

    1 month ago


    Preston, United Kingdom PSM Medical Group Full time

    Duties may be varied from time to time under the direction of the Operations Manager, dependent on current and evolving Practice workload and staffing levels: Welcoming patients to the Practice using customer service skills in a caring, friendly and compassionate manner. Opening up / locking up of Practice premises and maintaining security in accordance...


  • Preston, United Kingdom Holland House Surgery Full time

    Job summary We are looking for a confident individual thatcan join our supportive and forward-thinking practice. The job role involves workingon our busy reception and working on our busy phone lines. The job role is very patient focused where projectinga positive and friendly image to patients and other visitors is at the heart ofthe practice. We...


  • Preston, United Kingdom First Trust Hospital Full time

    We are currently looking for an approachable,presentable, polite individual with strong administrative and people skills. You need to be a good timekeeper, diligent and organised in your approach to work. ROLE Ensure reception is covered. Patients greeted upon arrival. Answering telephone calls. Assist in the inputting of booking information onto the...


  • Preston, United Kingdom Holland House Surgery Full time

    Develop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community Put patients at ease and give them the opportunity to explain their needs through active listening Provide clear and concise information to patients Employ a variety of questioning techniques to develop a full picture of the...