Current jobs related to Member Experience Manager - Wigan - The Wrightington Hotel and Health Club

  • Sales Experience

    5 months ago

    Wigan, United Kingdom Fitness First Full time

    **About The Role**: **Do you have a proven track record of achieving sales targets** **?** **Are you looking to step up your career?** **- Let’s work(out) togethe** **r!** We're on the search for an experienced **Sales Person **to be part of a brilliant team at our prestigious ** Wigan **Club. This is a key role in representing the Fitness First Brand,...

  • Sales Experience

    6 months ago

    Wigan, United Kingdom Fitness First Full time

    About The Role Do you have a proven track record of achieving sales targets ? Are you looking to step up your career?  – Let’s work(out) togethe r! We're on the search for an experienced  Sales Person  to be part of a brilliant team at our prestigious  Wigan  Club. This is a key role in representing the Fitness First Brand, requiring a...

  • Fitness Experience Leader

    1 month ago

    Wigan, Wigan, United Kingdom Fitness First Full time

    About UsAt Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness.Job PurposeAs the Fitness Manager, you will lead the fitness experience within the club, directly managing...

  • Fitness Experience Leader

    1 month ago

    Wigan, Wigan, United Kingdom Fitness First Full time

    About UsAt Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness.Job PurposeAs the Fitness Manager, you will lead the fitness experience within the club, directly managing...

  • Fitness Experience Leader

    3 weeks ago

    Wigan, Wigan, United Kingdom Fitness First Full time

    Fitness Manager Role At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. As a Fitness Manager, you will lead the fitness experience within the club, directly...

  • Fitness Experience Leader

    3 weeks ago

    Wigan, Wigan, United Kingdom Fitness First Full time

    Fitness Manager Role At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dynamic and experienced Fitness Manager to lead our fitness experience...

  • Fitness Experience

    6 months ago

    Wigan, United Kingdom Fitness First Full time

    **About The Role**: **Fitness Experience** **Do you have a passion for fitness? Are you looking for a career in **fitness? -** Let’s work (out) together!** Here at Fitness First Wigan we are on the lookout for a new team member who has the hunger and drive for all things fitness. We are keen to hear from you if you are looking to start, or further your...

  • Fitness Experience Leader

    4 weeks ago

    Wigan, Wigan, United Kingdom Fitness First Full time

    About the RoleWe are seeking a dynamic and experienced Fitness Manager to lead our fitness experience and ensure every member has an exceptional journey with us.Key ResponsibilitiesRecruit, onboard, train, develop, and support Personal Trainers and Group Exercise instructors.Ensure the fitness team is visible on the gym floor, delivering high-quality...

  • Dining Experience Coordinator

    1 month ago

    Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job SummarybeBee Professionals is seeking a skilled and passionate Culinary Team Member to join our kitchen team in Wigan. As a key member of our culinary team, you will be responsible for managing a specific section of the kitchen, ensuring high culinary standards are consistently met.Responsibilities:Oversee the preparation and presentation of dishes in...

  • Team Member

    6 months ago

    Wigan, United Kingdom Muffin Break Full time

    Team Member Do you have a passion for food & coffee products, want to work in a Café that has a great vibe, and love interacting with a variety of people? We are looking for passionate team members to provide great service for our customers. Team Member Benefits: - Flexible working hours - Full Training provided - Working with a fun and friendly...

  • Team Member

    6 months ago

    Wigan, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further! **The Why...** Join Hollywood Bowl Group as a Team Member, in return you'll get: - the opportunity...

  • Head of Customer Experience

    5 months ago

    Wigan, United Kingdom Connolly Ltd Full time

    **Head of Customer Experience** **Full time, Wigan, Cheshire** Are you a strategic, passionate and service oriented team player looking for your next challenge as a Head of Customer Experience? In this brand new role, you will have the chance to really make your mark, shaping our long term strategy to manage and invest in delivering positive social value...

  • Culinary Team Member

    1 month ago

    Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job SummarybeBee Professionals is seeking a skilled and passionate Culinary Team Member to join our kitchen team in Wigan. As a key member of our culinary team, you will be responsible for managing a specific section of the kitchen, ensuring high culinary standards are consistently met.Responsibilities:Oversee the preparation and presentation of dishes in...

  • Culinary Team Member

    1 month ago

    Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job SummarybeBee Professionals is seeking a skilled and passionate Culinary Team Member to join our kitchen team in Wigan. As a key member of our culinary team, you will be responsible for managing a specific section of the kitchen, ensuring high culinary standards are consistently met.Responsibilities:Oversee the preparation and presentation of dishes in...

  • Customer Team Member

    5 months ago

    Wigan, United Kingdom Coop Full time

    **Customer Team Member** - Location: 14-16 Warrington Road, Platt Bridge, Wigan, WN2 5JA- Pay: £12.00 per hour- Contract: 15 hours per week + regular overtime, 12 month temporary contract, part time- Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 10:15pm) and weekends, to be discussed at interview-...

  • Customer Team Member

    5 months ago

    Wigan, United Kingdom Coop Full time

    **Customer Team Member** - Location: 40 Church Street, Orrell, Wigan, WN5 8TG- Pay: £10.90 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Team Member

    5 months ago

    Wigan, United Kingdom Coop Full time

    **Customer Team Member** - Location: Pole Street, Wigan, WN6 0HP- Pay: £12 per hour- Contract: 16 hours per week + regular overtime, 6 months temporary contract- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings(store closing) and weekends, to be discussed at interview- Full, paid training provided- - We’re...

  • Facilities Team Member

    5 months ago

    Wigan, United Kingdom Hollywood Bowl Group Full time

    **About the role** Are you a dab-hand in DIY and general maintenance? Are you looking for a fun and fast paced environment to work in, with great benefits? If so, then look no further! **The Why...** Join Hollywood Bowl Group as a Facilities Team Member, in return you'll get: - the opportunity to earn an extra 50p per hour, paid to you every month -...

  • Facilities Team Member

    6 months ago

    Wigan, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you a dab-hand in DIY and general maintenance? Are you looking for a fun and fast paced environment to work in, with great benefits? If so, then look no further! **The Why...** Join Hollywood Bowl Group as a Facilities Team Member, in return you'll get: - the opportunity to earn an extra 50p per hour, paid to...

  • Porter Team Member

    1 month ago

    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Job Title: Porter Team MemberWe are seeking a skilled and dedicated Porter Team Member to join our team at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. As a Porter Team Member, you will play a vital role in providing an efficient and effective portering service to patients, staff, and visitors across our trust sites.Key...

Member Experience Manager

2 months ago

Wigan, United Kingdom The Wrightington Hotel and Health Club Full time

Member Experience Manager / Duty Manager - Wigan

Purpose - What is my job?

As the Member Experience Manager, my role is all about delivering a consistent 5-star member experience with a specific focus on the utilisation and optimisation of company tools to support members to achieve their goals. I am responsible for enhancing a member’s experience throughout their journey and prioritising their goals, which may lead to improved member retention. My objective is to retain every member.

I also understand that as a Duty Manager, I will be responsible for operational standards, health & safety, and the commercial performance of the club in the absence of the General Manager and other HODs.

Responsibilities- What do I do?

  • Lead the team to create a consistent 5-star member experience throughout the club.
  • Utilise key data to bring the dashboard information to life to create a personalised experience for all.
  • Take every opportunity to interact with every member at every touch point with purpose and care.
  • Provide instant feedback for team members who are not offering an exceptional service.
  • Take accountability of Brand Standards document with a specific focus on cleanliness, vibe and operational standards, always be visible.
  • Create, plan and action ‘call drives’ to reach out to priority member groups.
  • Maintain regular communication with new starters, at risk members, CSAT feedback and members who have booked an onboarding session.
  • Take accountability of the management, utilisation and optimisation of all attrition tools, including coaching and delivering throughout the wider team.
  • Provide comprehensive team training to deliver exceptional service.
  • Ensure professional management of member feedback.
  • Manage and position retail and stock in line with the business ‘Stock Planogram’ sheet.
  • Always comply with company policies and procedures.

Duty management- I am responsible for this as a Duty Manager

  • Member welcome – A great welcome to every member at every opportunity, kept to a consistent high standard.
  • New prospect service – We give a great joiner experience and tour every time to every guest.
  • Fitness proposition – We aim to steer members to fitness classes and book 1-1 sessions.
  • Member experience - We create a great vibe, and we are visible to our members with purpose and care
  • Overall club standards including cleanliness and hygiene – every member deserves a spotless club.
  • Compliance – Leading on the safety of the club.
  • Team structure – All staff are clear on their responsibilities and tasks per shift.
  • Ensure all HOD’s deliver duty management with 100% consistency, for every trading moment.
  • Duty Manager conduct - Opening/ closing duties/ Compliance of all team members/ Service through front desk to all fitness proposition touchpoints, maximised new joiner performance and member exit excellence.

Suggested Shift Patterns – a blend of morning and evening shifts

Company Values - PPECC

Passion:

We are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun and dedication to everything we do, inspiring others to discover their own passion for health and fitness

Personalisation:

We recognise that everyone’s health and fitness journeys are unique, and we tailor our services and support to meet individual needs and preferences. We provide personalised guidance, programming, and encouragement to help every member thrive.

Excellence:

We pursue excellence in everything we do; service, safety, facilities, cleanliness, maintenance, repair, classes and employees.

Community:

We foster a sense of belonging, camaraderie, fun and support among our members and staff to build strong communities that support one another in progressing their lives through health and fitness at its core.

Collaboration:

We adopt collaboration and teamwork among our staff, members, and partners, recognising that we are stronger together. We encourage open communication, cooperation, and mutual support to achieve shared goals and success.

The ideal candidate must have a minimum of 2 years experience in the leisure industry and hold Health and Fitness qualifications , level 2 and level 3.