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Customer Service Representative
3 months ago
Restore Datashred is experiencing significant growth, and we're excited to expand our team to meet the demands of our thriving business. As a leader in secure data destruction and document shredding services, we take pride in delivering exceptional customer service and maintaining the highest standards of efficiency and quality.
Reporting directly to the Customer Service Team Leader, you will play a pivotal role in our continued success by ensuring all customer queries are addressed promptly and to the highest satisfaction levels. Your dedication to meeting SLAs and achieving KPIs will contribute directly to our goal of delivering outstanding service to both internal stakeholders and external customers.
RESPONSIBILITIES
Act as the main point of contact for both internal departments and external customers, handling queries via telephone and email with professionalism and efficiencyUphold our commitment to providing excellent customer service at all times
Build strong working relationships across various departments within the organisation
Accurately and promptly complete all necessary company paperwork in accordance with established procedures
Use MS Excel, Word, Outlook, and other MS Packages on a daily basis to support your responsibilities
ABOUT YOU
Proven experience in a fast-paced, customer-focused environment, ideally within a service-oriented industryDemonstrated ability and dedication to delivering outstanding customer service
Strong communication skills, both written and verbal, with excellent attention to detail
Effective problem-solving abilities and a strong sense of ownership in resolving customer issues
Preferably have your own transport to ensure punctuality and flexibility
Comfortable working towards and achieving KPIs in a dynamic environment
We are one of the leading providers of data destruction in the UK, with secure shredding centres across country providing scale, efficiency, and unrivalled value to our customers.
With both on-site and off-site destruction services, the Datashred team is flexible and customer focussed. We have a clear vision to be the number one choice for secure destruction and recycling if confidential material. And we can only achieve this with the support and enthusiasm of our team.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
