Governance Co-ordinator

2 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Job summary

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

Responsible for the management of the service's controlled Non-Medical Referrer process;

Development and Administration of Non-Medical Referral Protocols

Liaising with senior clinical staff, AHP's and Nurses as well as GPs / consultants in the development / review of NMR protocols. Escalating exceptions only to Radiographers and Radiologists.

Liaising between referring clinicians and senior Radiology clinical and Medical staff to ensure referring examinations are justifiable before protocol is submitted to Radiology QIPS

*Please be advised that interviews for this post are scheduled for 28th August 2024*

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

Ensuring new and reviewed protocols are submitted to Radiology QIPS in timely manner and once approved registered on Radiology Approval Register and uploaded to e library.

Facilitating training and enrolment process for new NMRs.

Ensuring compliance to Trust IRMER procedures and NMR protocol and administration of appropriate measures for protocol breaches under guidance from appropriate IRMER Practitioner (Senior Radiographer).

Communicating directly with referrers in the event a request is rejected due to non-compliance to protocol, notifying them of the breach in protocol and ramifications under Trust IRMER procedures.

Escalating to Governance Superintendent in the event repeated protocol breaches require a referrers entitlement to be removed

Pre-checking of Non-Medical referrals to ensure entitlement of referrer prior to scheduling of examination appointment

Responsible for the management of the departmental Radiology Approval Register ensuring all documents are accurately and appropriately updated and archived.

Management / Development of process which monitors activity for Non-Medical Referrals and report changes in activity levels through to senior management.

Act as a senior point of contact for filtering and dealing with all enquiries, complaints and requests for information in regards to the Non-Medical Referral process.

Provide specialist administrative services such as: electronic CRRS diary management and appointment scheduling, in relation to the Radiology Non-Medical referral process.

Supporting Lead radiographers in follow-up DATIX submissions and actions in the event of a protocol breach.

Supporting Lead Radiographers with investigations, in the event a radiation incident occurs following a referral from a NMR.

To support the Governance Admin Coordinator and / or provide cover in their absence in tasks and duties such as;

Producing agendas and taking notes of meetings for departmental groups such as Radiology QIPS, Health & Safety, Risk Management; and in support of other operational meetings such as Business Unit Meetings in the absence of Governance Admin Coordinator

Representing the Governance Team when appropriate and as requested.

Undertaking project work as directed Collating, inputting and monitoring department documentation and information to assist with the production of operational and Governance reports for the department.

Collating, reviewing and inputting data into the departmental filing systems and databases such as the complaints database and the departmental training matrix, ensuring all documents are accurately and appropriately updated and archived.

Assist with training new team members in Trust operational systems and department procedures.

Communicate with staff, patients and/or external organisations using appropriate methods.

Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.

Prioritise daily tasks to achieve timescales set.

To attend mandatory training sessions.

Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.

Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

For further details please see the attached job description.

Person Specification

Qualifications

Essential

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Experience

Essential

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Desirable

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Knowledge

Essential

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Desirable

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Skills

Essential

see supporting documents

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