Senior Waiter

Bombay Story is a modern version of a genuine
Indian kitchen. A far cry from the traditional curry house, this concept is
based on the highest quality Indian street, and home cooked food. Salads,
grills and breads feature in a short, but well thought out and versatile all-day
menu.

Bombay Story is - Fulfilling,
Colorful, Fun, Edgy, Multicultural, Fast, Casual, Global influence, Young,
Dynamic and Affordable. We do not take ourselves too seriously and we love
the idea of people enjoying our dishes without thinking they have sacrificed
an ingredient or flavour in order to conform to the latest health fad.

The Bombay Story team are passionate individuals
with big personalities, but most importantly they love service excellence
delivered in our own unique, upbeat and vibrant style.

To assist the Restaurant Manager and supervision of
service in the restaurant and collection, and take responsibility for service
during your shift.  Our customers mean
the world to us, so we expect the supervisor to influence the behavior of the
team, that brings out the best in them.

Primary responsibility is to greets customers and
offers restaurant, answers questions about menu offerings, processes food and
drink orders, carries food and drinks from kitchen to tables, and prepares
bills and process payments. Although it may seem simple, it’s an important
job that ensures our restaurant’s efficient and smooth operation.

The Role

·      
To ensure
that the service is at all times performed in a professional manner and to
the style as specified by the Restaurant Manager.

·      
Providing
excellent wait service to ensure satisfaction

·      
Taking
customer orders and delivering food and beverages

·      
Making
menu recommendations, answering questions and sharing additional information
with restaurant patrons

·      
To be fully
conversant with every dish served in the Restaurant and to provide
explanations as requested.

·      
To
communicate with other Restaurant staff and departments.

·      
To assist
the Restaurant Manager and their Assistants in keeping the morale of the Team
up through social and educational events.

·      
To make
sure that Company Policy, the Vision Statement, and Departmental Objectives
are followed and utilised at all times.

·      
To assist
with mise en place through distribution of tasks and to ensure the monitoring
and completion of tasks is done properly and in time allocated.

·      
To take
responsibility for service in the area of the Restaurant under your
responsibility during your shift.

·      
To assist
the Restaurant Manager and their Assistants in the preparation and
presentation of training programmes, briefings and SOP’s Manage the team on a
daily basis in particular on the managers days off and holiday

·      
Assist in
implementing the necessary training of the team and on boarding new staff

·      
Always
Maintaining the highest of standards in line with our SOP’s – (Standard
Operating Procedures)

·      
Working
alongside DABBAWALLA’s Head Chef, managing daily drink stock requirements and
placing orders as required, and with careful consideration to the volumes
required.

·      
Manage and
control all FOH inventories to include all OS&E (operating supplies and
equipment) ie. cleaning products, packaging etc.

·      
Control
and manage staff administration, to include rota’s, holiday forms, expenses
forms, etc. (Shared responsibility with the Manager)

·      
Manage 3rd
party contractors making sure we keep sound records and traceability of all
works carried out on site

·      
Hold daily
meetings with your team, to ensure detailed communications are a regular
occurrence, as well as to support the motivation and drive of the whole team.

·      
Continuously
monitor and support the personal development of your DABBAWALLA team members

·      
Manage the
maintenance of all equipment on site, and any contracts we may hold with 3rd
parties

·      
Manage and
maintain the highest of cleanliness standards for the premises and the
personal hygiene of the team too.

·      
Strictly
adhere to our HACCP procedures and make sure all necessary paperwork is
filled in and up to date

Skills & Competences

·      
Experience
in the personality department is key

·      
A passion
for the food industry

·      
1 – 2
years previous experience in fast casual high street food brands is
preferable

·      
Positive,
Happy and Hard Working – Yes these are skills

·      
An
understanding of IT and POS systems (point of sales system)

·      
Excellent
communication skills

Qualifications and
Requirements of the position

·      
English as
a first or second language (spoken, written and reading)

·      
Well
groomed and presentable

·      
Discretion
and Loyalty

·      
The
ability to multi task

·      
Excellent
timekeeping

·      
Flexible
working hours (incl. working on bank holidays)

·      
Necessary
working permits