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Case Admin

3 months ago

York, United Kingdom Brook Street Full time

Case Administrator (AO) - Band 2 York National Probation Service
" Client: National Probation Service
" Hours: 37 hours per week, Monday to Thursday 9am-5pm Friday- 9am- 4:30pm
" On-going temporary role
" Pay rate: £11.44
Vetting and security clearance is required for this role and can take 1-3 months to complete before starting.
A full-time temporary position has come available with the National Probation Service
The Role:
To provide administrative support through efficient processes, maintaining administration systems within specified timescale. To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake case administration functions in accordance with service policy and procedures. You will also provide cover for an effective and efficient reception and telephone enquiry service. Please note you may come across challenging individuals
Skills required:
" Knowledge of word, excel, email eg Outlook, (PowerPoint optional), internet.
" Online training will be provided to enable search and navigation of NPS electronic case recording system.
" Admin experience
" Good communication skills
" Able to work with challenging customers
If this sounds of interest, then please apply
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.