Regional IT Service Delivery Manager

3 months ago

Stallingborough, United Kingdom Tronox Full time

Who We Are

Tronox Holdings plc (NYSE:TROX) is the world’s leading integrated manufacturer of titanium dioxide pigment. We mine titanium-bearing mineral sands and operate upgrading facilities that produce high-grade titanium feedstock materials, pig iron and other minerals. With 7000 employees across six continents, our rich diversity, unmatched vertical integration model, and unparalleled operational and technical expertise across the value chain, position Tronox as the preeminent titanium dioxide producer in the world. Today, with $ billion in annual revenue, we are the second largest in our industry, providing products that add brightness and durability to paints, plastics, paper, and other everyday products.

At Tronox, we believe living our values allows us to create a stronger, more successful company for everyone who works with us. We care deeply about our people, and we seek to attract and retain talented individuals who share our values. These are:

We have an uncompromising focus on operating safe, reliable and responsible facilities We honor our responsibility to create value for stakeholders We treat others with respect, and act with personal and organizational integrity We build our organization with diverse, talented people who make a positive difference, and we invest in their success We are adaptable, decisive, and effective We are trustworthy and reliable, and we build mutually rewarding relationships We share accountability and have high expectations for ourselves and one another We do the right work the right way in every aspect of our business We celebrate the joy of working together to accomplish great things

Position Title

Regional IT Service Delivery Manager

Location

Stallingborough, UK

Position Overview

The Regional IT Service Delivery Manager is responsible for overseeing the delivery of IT services to all Tronox employees within their geographical region, ensuring that service level agreements are met, and that IT services are delivered in a timely, efficient, and cost-effective manner. The role requires a strong focus on customer satisfaction and service quality, as well as the ability to manage and motivate a team of technical professionals. As a client-facing role, it is preferred that the incumbent be on-site at least two to three times a week to manage stakeholder relationships. 

Primary Responsibilities

Responsibilities include, but are not limited to:

Develop and maintain strong relationships with internal and external stakeholders, ensuring that their IT service needs are met in a timely and efficient manner Represents IT on Regional and Site round tables where appropriate Acts as a direct line of communication with Regional Operational Leaders, promoting the IT strategy Provides feedback to the Global IT Organization on requested enhancements Identifies trends in IT support issues and works to reduce repeat incidents Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded Manage and motivate a team of technical professionals, providing coaching, training, and performance feedback as needed Deliver IT services in line with policies, procedures, and standards to ensure service quality, consistency, and efficiency Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimized and that any issues or problems are resolved in a timely manner Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action as needed Plan and manage IT service delivery projects, ensuring that project objectives are achieved within scope, budget, and timeline constraints Manage IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented.

Qualifications & Experience

Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience in IT service delivery management or a related role Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000 Experience managing a team of technical professionals Excellent communication, interpersonal, and customer service skills Strong analytical and problem-solving skills Proven ability to manage multiple priorities and projects simultaneously Experience with project management methodologies and tools Knowledge of IT infrastructure, systems, and applications Understanding of SAP Conversational Dutch or French would be beneficial

  • Regional IT Service Delivery Manager

    3 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    Regional IT Service Delivery ManagerTronox is seeking a highly skilled Regional IT Service Delivery Manager to oversee the delivery of IT services to all employees within their geographical region. The successful candidate will be responsible for ensuring that service level agreements are met, and that IT services are delivered in a timely, efficient, and...

  • Regional IT Service Delivery Manager

    2 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About UsTronox is a global leader in the production of titanium dioxide pigment.We have a rich history of innovation and a strong commitment to our values, which include:Operating safe, reliable, and responsible facilitiesCreating value for stakeholdersTreating others with respect and acting with integrityBuilding a diverse and talented teamBeing adaptable,...

  • Regional IT Service Delivery Manager

    2 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About the RoleThe Regional IT Service Delivery Manager is a key position within Tronox, responsible for overseeing the delivery of IT services to all employees within their geographical region. This role requires a strong focus on customer satisfaction and service quality, as well as the ability to manage and motivate a team of technical professionals.Key...

  • Regional IT Service Delivery Manager

    3 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About the RoleThe Regional IT Service Delivery Manager is responsible for overseeing the delivery of IT services to all Tronox employees within their geographical region. This role requires a strong focus on customer satisfaction and service quality, as well as the ability to manage and motivate a team of technical professionals.Key ResponsibilitiesDevelop...

  • Regional IT Service Delivery Manager

    1 month ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxTronox is a leading integrated manufacturer of titanium dioxide pigment, with a rich history of innovation and a commitment to excellence. As a global company with 7,000 employees across six continents, we pride ourselves on our diverse workforce, vertical integration model, and operational expertise.Job Title: Regional IT Service Delivery...

  • Regional IT Service Delivery Manager

    4 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxTronox is a leading integrated manufacturer of titanium dioxide pigment, with a rich history of innovation and a commitment to excellence. As a global company with 7,000 employees across six continents, we pride ourselves on our diverse and talented workforce, our unmatched vertical integration model, and our unparalleled operational and...

  • Regional IT Service Delivery Manager

    4 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxTronox is a leading integrated manufacturer of titanium dioxide pigment, with a rich history of innovation and a commitment to excellence. As a global company with 7,000 employees across six continents, we pride ourselves on our diverse and talented workforce, our unmatched vertical integration model, and our unparalleled operational and...

  • Financial Services Relationship Manager

    3 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Edwards & Pearce Full time

    About Edwards & PearceWe are delighted to be assisting our client, a Global player in the FX market, listed on the London Stock Exchange, in their growth and development. They are seeking a skilled professional to join their team as an Alternative Banking Sales Executive.The RoleBuilding and nurturing high-value client relationships is essential to this...

  • Senior Communications Specialist

    5 months ago

    Stallingborough, United Kingdom tronox Full time

    Who We Are **Tronox Holdings plc (NYSE**: TROX) is the world's leading integrated manufacturer of titanium dioxide pigment. We mine titanium-bearing mineral sands and operate upgrading facilities that produce high-grade titanium feedstock materials, pig iron and other minerals. With 6,600 employees across six continents, our rich diversity, unmatched...

  • Care Manager

    7 days ago

    Stallingborough, United Kingdom Home From Home Care Limited Full time

    Job Title: Assistant ManagerAbout the Role:We are seeking a dedicated and compassionate Assistant Manager to join our team at Home From Home Care Limited.About the Team:Our care homes provide a supportive and caring environment where individuals can thrive and make a real difference in the lives of adults with learning disabilities, autism, and complex...

  • Site Buyer

    5 months ago

    Stallingborough, United Kingdom Synthomer Full time

    Synthomer is an innovative and differentiated global leader in sustainable polymer solutions. The Group is one of the world’s foremost suppliers of water based polymers and has leadership positions in many markets. Our polymers help customers create innovative new products and enhance the performance of existing products in key industries such as coatings,...

  • Senior Project Manager

    3 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Manager to join our team at Tronox. As a key member of our project delivery team, you will be responsible for the successful delivery of major capital projects at our Stallingborough site.Key Responsibilities:Coordinate work with other engineers and operating groups to facilitate...

  • Care Manager

    4 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Home From Home Care Full time

    About the RoleWe are seeking a dedicated and compassionate Assistant Manager to join our team at Home From Home Care. As a key member of our management team, you will play a vital role in ensuring the high-quality care and support we provide to adults with learning disabilities, autism, and complex physical and mental health needs.Key ResponsibilitiesAssist...

  • Care Manager

    1 month ago

    Stallingborough, United Kingdom Home From Home Care Full time

    About the RoleWe are seeking a dedicated and compassionate Assistant Manager to join our team at Home From Home Care. As a key member of our management team, you will play a vital role in ensuring the highest standards of care and support for our residents.Key ResponsibilitiesAssist the Registered Manager in the day-to-day operations of the care home,...

  • Care Manager

    1 month ago

    Stallingborough, United Kingdom Home From Home Care Full time

    About the RoleWe are seeking a dedicated and compassionate Assistant Manager to join our team at Home From Home Care. As a key member of our management team, you will play a vital role in ensuring the highest standards of care and support for our residents.Key ResponsibilitiesAssist the Registered Manager in the day-to-day operations of the care home,...

  • Care Manager

    4 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Home From Home Care Full time

    About the RoleWe are seeking a dedicated and compassionate Assistant Manager to join our team at Home From Home Care. As a key member of our management team, you will play a vital role in ensuring the high-quality care and support we provide to adults with learning disabilities, autism, and complex physical and mental health needs.Key ResponsibilitiesAssist...

  • Senior Project Manager

    3 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxWe are a leading producer of titanium dioxide, with a rich history of innovation and a commitment to excellence. Our team is dedicated to delivering high-quality projects that meet the needs of our customers and stakeholders.The RoleWe are seeking a highly skilled and experienced Project Manager to join our team at the Stallingborough site. As a...

  • Senior Project Manager

    4 weeks ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxTronox is a leading producer of titanium dioxide, with a global presence and a commitment to safety, reliability, and responsibility. Our diverse team of professionals is dedicated to delivering exceptional results and creating value for our stakeholders.The RoleWe are seeking a highly skilled and experienced Project Manager to join our team at...

  • Senior Project Manager

    2 months ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxTronox is a leading producer of titanium dioxide, with a global presence and a commitment to safety, reliability, and responsibility. Our diverse team of professionals is dedicated to delivering exceptional results and creating value for our stakeholders.The RoleWe are seeking a highly skilled and experienced Project Manager to join our team at...

  • Senior Project Manager

    2 months ago

    Stallingborough, North East Lincolnshire, United Kingdom Tronox Full time

    About TronoxTronox is a leading producer of titanium dioxide, with a global presence and a commitment to safety, reliability, and responsibility. Our diverse team of professionals is dedicated to delivering exceptional results and creating value for our stakeholders.The RoleWe are seeking a highly skilled and experienced Project Manager to join our team at...