Regional IT Service Delivery Manager
3 weeks ago
Tronox is seeking a highly skilled Regional IT Service Delivery Manager to oversee the delivery of IT services to all employees within their geographical region. The successful candidate will be responsible for ensuring that service level agreements are met, and that IT services are delivered in a timely, efficient, and cost-effective manner.
Key Responsibilities:- Develop and maintain strong relationships with internal and external stakeholders to ensure their IT service needs are met.
- Represent IT on Regional and Site round tables, promoting the IT strategy.
- Act as a direct line of communication with Regional Operational Leaders, providing feedback to the Global IT Organization on requested enhancements.
- Identify trends in IT support issues and work to reduce repeat incidents.
- Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded.
- Manage and motivate a team of technical professionals, providing coaching, training, and performance feedback as needed.
- Deliver IT services in line with policies, procedures, and standards to ensure service quality, consistency, and efficiency.
- Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimized and that any issues or problems are resolved in a timely manner.
- Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action as needed.
- Plan and manage IT service delivery projects, ensuring that project objectives are achieved within scope, budget, and timeline constraints.
- Manage IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 5+ years of experience in IT service delivery management or a related role.
- Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000.
- Experience managing a team of technical professionals.
- Excellent communication, interpersonal, and customer service skills.
- Strong analytical and problem-solving skills.
- Proven ability to manage multiple priorities and projects simultaneously.
- Experience with project management methodologies and tools.
- Knowledge of IT infrastructure, systems, and applications.
- Understanding of SAP.
- Conversational Dutch or French would be beneficial.
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