Service Advisor
6 months ago
Overview
Mercedes Benz of Stoke
42 Hours weekly, Saturdays on rota (paid at overtime)
£30,000 per annum with a £34,800 OTE
Lookers Mercedes Benz of Stoke is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Aftersales Manager, Simon Jackson.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Stoke is the place to be.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Aftersales Manager, Simon Jackson.
Responsibilities
Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars
If your skills and experience match what we are looking for, please
-
Service Advisor
5 months ago
Stoke-on-Trent, United Kingdom Automotive Recruitment Consultants Full time**Service Advisor - Staffordshire**: **£32,000 OTE**: **Job description**: **Service Advisor** **Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy...
-
Automotive Service Advisor
5 months ago
Stoke-on-Trent, United Kingdom Just Recruitment Solutions Full time**Service Advisor Vacancy - Stoke - OTE £35,000+** Service Advisor - Main dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...
-
Hyundai Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Holdcroft Full time**Hyundai Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...
-
Mazda Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Holdcroft Full time**Mazda Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...
-
Mazda Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Holdcroft Full time**Mazda Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...
-
Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Stoke** Here at Bristol Street Motors Ford Stoke, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus...
-
Customer Service Advisor
4 weeks ago
Stoke-On-Trent, United Kingdom Anderson Wright Consulting Full timeCUSTOMER SERVICE ADVISOR – TALKE - £ plus performance bonus after 6 months Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get...
-
Customer Service Advisor
2 months ago
Stoke-On-Trent, United Kingdom Anderson Wright Consulting Full timeCUSTOMER SERVICE ADVISOR – TALKE - £ plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on...
-
Customer Service Advisor
13 hours ago
Stoke-On-Trent, United Kingdom HAYS Full timeJoin our team as a Customer Service Advisor in Stoke-on-Trent and make a difference! Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be...
-
Senior Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Stoke** Here at Bristol Street Motors Ford Stoke, we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £34,000 basic salary plus...
-
Insurance Customer Service Advisor
5 months ago
Stoke-on-Trent, United Kingdom Uniting People Full timeInsurance Customer Service Advisor Insurance Advisor Package Overview: - £21,500-£23,500 Basic + Upselling Bonus - Monday - Friday 9am-5.30pm - Excellent Progression and Training Opportunities Company Overview Uniting People Recruitment are delighted to be working with an established insurance brokerage, who are looking to recruit a Customer Service...
-
Nissan Senior Service Advisor
5 months ago
Stoke-on-Trent, United Kingdom Holdcroft Full time**Nissan Senior Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £28,000 basic plus bonus Location: Hanley,...
-
Nissan Senior Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Holdcroft Full time**Nissan Senior Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: up to £28,000 basic plus bonus Location: Hanley,...
-
Customer Service Advisor
2 weeks ago
Stoke-on-Trent, United Kingdom HAYS Full timeJoin our team as a Customer Service Advisor in Stoke-on-Trent and make a difference! Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be...
-
Customer Service Advisor
1 month ago
Stoke-on-Trent, United Kingdom HAYS Full timeJoin our team as a Customer Service Advisor in Stoke-on-Trent and make a difference! Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be...
-
Customer Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Customer Service Advisor** **Salary**: Starting on £21,000- rising to £22,000 after 6 months. Also, a £500 bonus after three months in the business. OTE £24,000 Hours: 8am-4:30pm one week, 10:30am - 7pm the next. One in 4 Saturdays 8am-12.30pm. Full Training Provided - **What you'll be doing**:_ As a customer service advisor here you'll be working...
-
Support Services Advisor
2 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stoke-on-Trent, UK.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information, ensuring...
-
Customer Service Advisor
5 months ago
Stoke-on-Trent, United Kingdom RKW Ltd Full time_**Job Description Customer Service Advisor**_ **Job Title**: Customer Service Advisor **Positions**: Full Time **Department**: Customer Service **Reports to**: Customer Service Manager **Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL This supports the key organisational objective of achieving a Best in Class and consistent service...
-
Customer Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Uniting People Full timeCustomer Service Advisor Permanent Mon - Friday £23,400 per annum Stoke-on-Trent - onsite We are looking to recruit for Customer Service Advisors to provide a best in class telephony/online digital service offering to our business customers delivering ‘Right First Time’ approach and great customer outcomes in line with our company values. You will...
-
Customer Service Advisor
6 months ago
Stoke-on-Trent, United Kingdom Fox Morris Group Full time**Customer Service Advisor - Stoke on Trent City Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care. **Job Role**: - To provide...