IT Release Manager

Choose Well - Choose WWL

Job overview

The Release Manager is responsible for the design and development of processes, procedures and ways of working that will assist infrastructure developers with their planning and building of hardware and software releases. Responsibility will also be held for the configuration and testing of hardware and software components (collection of changes) for live environments. This work involves interaction with the IT Infrastructure development, support & project teams to understand current issues and to ensure consistent packaging of releases. Develop and champion any new release management processes, ensure the business and IT understand the benefits and change/release schedule, and coordinate communication of all changes to stakeholders. Good knowledge of Tanium software deployment tool, software packaging, patching and scripting is required.

Main duties of the job

Plays a leading role in scheduling installation work, liaising with all concerned to ensure that installation priorities are met and disruption to the organisation is minimised; agreeing exact content and rollout plan with the Project Manager, Change Manager or Senior Infrastructure Analyst prior to any release with the Change Management Process Responsible for all delegated activities and decisions, making reference to the Service Delivery Manager only by exception Work with cross-sections of the IT Services department and relevant stakeholders to prepare and publish release schedules including timelines and milestones Prepare, issue and manage deployment plans and communication cascades in support of live implementation Proactively monitor progress throughout all stages from scope, analysis through to testing and sign-off, implementation and post-live support Estimates and plans the workloads ensuring all project work is carried out within the definitions of Prince 2 project methodology processes Continually developing sufficient business skills and release management processes in order to play an active part in the wider policy making and overall management of IM&T within the Trust Provide regular reports to senior management and other stakeholders Responsible for the scheduling of installation work of releases, liaising with all concerned to ensure that installation priorities are met and disruption to the organisation is minimised

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

Responsible for the development of desktop hardware installation procedures Interact with other cross-functional sections of the IT department to ensure that all releases are completed in line with developed Operational Level Agreements (OLA) Responds to instructions or follows agreed plans to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation); finds the necessary items and checks that these are as described in the instructions or plans Installs or removes hardware and/or software, using supplied installation instructions and tools; following any agreed standards. Agrees the timing of the work with those affected Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents results in accordance with agreed procedures

Person specification

Qualifications

Essential criteria

Educated to degree level or holds a professional qualification ITIL Foundation Certificate Prince 2 Foundation

Desirable criteria

Educated to degree level professional qualification within IT ITIL Practitioner Certificate Prince 2 Practitioner

Experience

Essential criteria

Has achieved proficiency in the role of release Management Proven Record within a IT environment of project/programme planning to agreed timescales

Desirable criteria

Three years project roll-out as part of a Service Delivery Function Role of Hardware / Software Installation Team Leadership

Skils

Essential criteria

Communication – Demonstrates effective communication, both orally and in writing Decision Making Flexibility Tanium, SCCM, Patching, Scripting and Packaging Attention to Detail Familiar with Operating Infrastructure Familiar with Networking and Communication Excellent understanding of ITIL and its processes Detailed knowledge of Desktop Software Project Leadership Familiar with Configuration Management Software License Management Systems processes and procedures

Desirable criteria

Familiar with Report Writing Techniques

Knowledge

Desirable criteria

Patch Management Processes Information Security Processes Microsoft Project Tanium Software Deployment Tools Hornbill Call Logging Management System

Other

Essential criteria

Ability to work to deadlines, under pressure Ability to prioritise workload Ability to multi-task

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