Duty Manager

3 weeks ago

Northampton, United Kingdom Pinnacle Climbing Centre Full time

Duty Manager - Northampton, Northamptonshire

Salary: £26,000 per annum

The Pinnacle Climbing Centre, is passionate about climbing and committed to inspiring lifelong climbers. For the past 14 years, we've been serving climbers of all levels, and we are excited to announce the opening of our new Bouldering Centre at Weston Favell Shopping Centre. This state-of-the-art facility will offer 850m² of bouldering space, ample parking, and seamless access to both sites through our membership options. Whether you're a beginner or an experienced climber, The Pinnacle is the place for you to grow, connect, and climb.

Job Title: Duty Manager 
Location: The Pinnacle Bouldering Centre and Clip ‘n’ Climb Northampton, Weston Favell 

Job Type: Full-Time, Permanent 
Salary: Competitive, based on experience 
Perks: 

  • 28 days holiday 
  • Free climbing access 
  • Exclusive staff discounts 

Role Overview: 

As Duty Manager, you’ll oversee the daily operations at The Pinnacle Bouldering Centre and Clip ‘n’ Climb Northampton, ensuring a high standard of customer service, safety, and efficiency. You’ll lead a team, manage activities, and ensure everything runs smoothly during your shifts. If you’re interested in climbing, customer service and leadership, this role is for you. 

Key Responsibilities: 

Operations: 

  • Open/close the centre, keeping it clean, safe, and ready for customers. 
  • Oversee daily operations, bookings, and events. 
  • Conduct regular safety checks and address maintenance issues promptly. 

Customer Service: 

  • Greet and assist visitors, handle bookings, and resolve any customer issues. 
  • Gather feedback to improve services. 

Team Management: 

  • Supervise instructors, reception staff, and café assistants. 
  • Train new staff and lead pre-shift briefings to ensure smooth operations. 

Health & Safety: 

  • Ensure compliance with all Health & Safety protocols. 
  • Oversee climbing equipment checks 

Event & Session Management: 

  • Manage climbing sessions, group bookings, and events, ensuring they run on time. 
  • Promote courses and memberships to customers. 

Administrative Tasks: 

  • Maintain accurate records of bookings, payments, and stock. 
  • Assist the Centre Manager with stock control, reporting, and staff scheduling. 
  • Assist with Marketing including social media. 

What We’re Looking For: 

  • Previous experience in a duty manager or supervisory role (leisure/climbing industry preferred). 
  • Strong customer service, communication, and leadership skills. 
  • Interested in climbing. 

Bonus Skills: 

  • Experience in climbing instruction (CWI/CWDI/RCI preferred). 
  • First Aid and Health & Safety knowledge. 
  • Social media experience. 

What We Offer: 

  • Competitive salary and career growth opportunities in a growing business. 
  • Full training and ongoing development. 
  • Free climbing access to all Pinnacle sites and exclusive discounts on gear 

Work Location: In person, Northampton 
Expected Hours: 36–40 hours per week (day shifts, weekends, holidays) 

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