Duty Commander

5 months ago

Northampton, United Kingdom East Midlands Ambulance Service NHS Trust Full time

At East Midlands Ambulance Service NHS Trust, we are committed to delivering excellent patient care and exploring opportunities for continuous service delivery improvements. We are looking to recruit an experienced operational and command focused leader to the Duty Commander role across Northamptonshire. The role will be accountable to the Divisional Senior Manager (Planning) but also forms key relationships with the area management teams (Heads of Operations, Station Managers and Divisional Senior Clinical Leaders), the Regional Operations Manager team, acute hospitals and external stockholders.

As a Duty Commander you will be responsible for establishing and embedding a supportive, motivational and compassionate leadership culture across the station based operational teams. This is a key leadership role in supporting EMAS to deliver its vision and values.

The Duty Commander will provide a daily 24/7 duty command and incident response role and will be responsible for the overall (on scene) duty command, coordination and performance of the Division. This role will provide visible leadership, problem solving / decision making and assessment of risk in a live dynamic environment, effectively overseeing the daily Divisional duty plan. The Duty Commander will undertake the national major incident doctrine role and associated action cards of the ‘Tactical Commander’ or ‘Operational Commander’, dependent on the type of incident and command structure in place.

The Duty Commander will act as a reactive leader supporting, supervising and signposting staff groups on an “on shift” basis. The Duty Commander will provide the 24/7 Divisional/area senior point of contact for system, CCG, hospital issues, turnaround and escalation, working closely with the Regional Operations Manager (ROM). The role will also work closely with other DCs within their area and the Trust, recognising the need for cross area and system working.

Operationally the role will work across 24 hours / 7 days (12 hour rota) with a requirement to work out of hours and weekends to support operational delivery.

Please refer to the job description and person specification for the specific, essential requirements for this role.

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