Client Service Advisor

4 months ago

Northampton, United Kingdom Medigold Health Full time

**Contract**: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
**Location**: Hybrid to Northampton, NN4 7BF
**Salary**: £20,572.50 per annum

**SUMMARY**

Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK.
As a Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.

**MAIN OBJECTIVES**
- Working in a varied and fast paced environment our Client Service Teams work to promote a culture
- of customer satisfaction by delivering timely and accurate responses to our customer’s needs.
- Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data.
- Trained and provided with the tools and technology to respond to our customer’s needs, our Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors.
- Listening and connecting with both our customers and our internal departments to address customer’s needs, our teams are problem solvers, who constantly strive to improve the customer experience.
- Supporting the operational and clinical teams to ensure delivery of services within contractual agreements.

**SPECIFIC DUTIES**
- Call handling.
- Diary Management and logístical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the Medigold Health footprint and network of third-party providers.
- Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery.
- Maintaining and updating personal sensitive information - in line with current GDPR.
- Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires.
- Work to the agreed Policies and Procedures for Health Surveillance & Customer service.
- Dispatch OH reports following the dispatch process utilising Medigold Health systems.
- Perform all duties within the companies defined training and process guidelines and working to agreed timelines.
- Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines.
- Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.
- Act as the initial point of escalation for all stakeholders across multiple locations.
- Escalate service level issues to Line Managers when appropriate.
- Work individually and collaboratively with all clients and Medigold Health. stakeholders to ensure that all aspects of the contracts operational commitments are met.
- Live the brand and demonstrate the Medigold Health genetic code.

**ADDITIONAL RESPONSIBILITIES & ACCOUNTABILITIES**
- Understand, demonstrate, and promote the Company’s Genetic Code
- Assist with induction and training of new employees
- Manage confidential data in line with the UK GDPR
- General Office Duties
- Contribute ideas and suggestions to continuously improve the Customer & Employee Experience
- Assist with colleagues work during absences
- Attend meetings and training sessions as required
- Any other request made by a Manager or Director
- To comply with Data Protection Legislation and Information Security requirements, such as ISO 27001.
- To ensure commitment to impartiality, confidentiality, integrity, and accessibility of information.
- Adhering to policy, procedure, regulatory, customer and standard requirements relating to quality, information security and environmental management systems.

**REQUIREMENTS FOR THIS ROLE**
- Previous customer service skills and experience.
- Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.
- Proficient use of Microsoft Office and IT Solutions.
- Diary management experience.
- Ability to rationalise competing priorities.
- Confident communicator.
- Providing services to meet quality assurance targets.
- Working to and maintaining Internal and external KPI's.
- Maintaining accurate customer service record.

**CORE SKILLS & BEHAVIOURS**
- Problem Solving Skills
- Ability to drive own personal performance and development
- Managing a complex workload
- Attentive Interpersonal skills
- Ability to quickly and successfully adapt and embrace change
- Communication skills and strong command
- Work independently and cooperatively as part of a team
- Attention to detail
- Understand the priorities of the organisation and translate them into service priorities
- Responsible
- Well Organised
- Professional in appearance and approach
- Ab

  • Client Services Advisor

    3 weeks ago

    Northampton, United Kingdom Get Staffed Online Recruitment Full time

    Client Services AdvisorContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pmLocation: Home based, fully remoteSalary: £22,425 per annum MAIN OBJECTIVES Working in a varied and fast paced environment our client's Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and...

  • Client Services Advisor

    2 weeks ago

    Northampton, United Kingdom Get Staffed Online Recruitment Full time

    Client Services AdvisorContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pmLocation: Home based, fully remoteSalary: £22,425 per annum MAIN OBJECTIVES Working in a varied and fast paced environment our client's Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and...

  • Client Services Advisor

    3 weeks ago

    Northampton, United Kingdom Get Staffed Online Recruitment Limited Full time

    Client Services AdvisorContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pmLocation: Home based, fully remoteSalary: £22,425 per annum MAIN OBJECTIVES Working in a varied and fast paced environment our client's Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and...

  • Client Services Advisor

    3 weeks ago

    Northampton, United Kingdom Get Staffed Online Recruitment Full time

    Client Services AdvisorContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pmLocation: Home based, fully remoteSalary: £22,425 per annum MAIN OBJECTIVES Working in a varied and fast paced environment our client's Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate...

  • Client Services Advisor

    7 days ago

    Northampton, United Kingdom CV-Library Full time

    Client Services AdvisorContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pmLocation: Home based, fully remoteSalary: £22,425 per annum  MAIN OBJECTIVES  Working in a varied and fast paced environment our Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt,...

  • Service Advisor

    3 months ago

    Northampton, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor Vacancy - Independent Garage** *** **Northampton Based Independent** **Salary £28,000 - £32,500 depending on experience** **Monday - Friday 8:00 - 5:30** **NO WEEKENDS** **Competitive wage** **Company pension, Employee discount, On-site parking, Store discount** My client is a long-standing independent garage local to Northampton....

  • Service Advisor

    5 days ago

    Northampton, United Kingdom CV-Library Full time

    Service Advisor - Northampton - Basic Salary - £30,000 - OTE - £36,000 - Great Benefits Package -     Our client, a busy franchised main dealership in Northampton has the requirement for an experienced Service Advisor to join their successful Aftersales team. Service Advisor Responsibilities   As a Service Advisor your...

  • Service Advisor

    4 months ago

    Northampton, United Kingdom KPI People Ltd Full time

    Service Advisor - Northampton - Basic Salary - £28,500 - OTE - £35,000 - Great Benefits Package -     Our client, a busy franchised main dealership in Northampton has the requirement for a Service Advisor to join their successful Aftersales team. Responsibilities   As a Service Advisor your responsibilities will include:   Meet and Greet Customers....

  • Service Advisor

    4 months ago

    Northampton, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Northamptonshire **Town/City**: Northampton **Sector**: Service Department, Car Dealership **Salary**: £28000 - £33000 per annum **Job ref**: 132012 **Service Advisor Vacancy - Northampton Main Dealer** - Company: Main Dealer - Location: Northampton - Basic Salary: £26,000 - £28,000 (Depending on experience) - OTE: £31,000 - £33,000 -...

  • Service Advisor

    4 months ago

    Northampton, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with many...

  • Service Advisor

    4 months ago

    Northampton, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor Vacancy - Main Dealership in Northampton!** - Basic salary, £26,000 (varies with experience, can be more) - OTE £30,000+ - Mon - Fri 08:00 - 18:00pm - 1 in 4 Saturdays - Morning only - Full-time, permanent contract We are currently seeking a skilled Vehicle Service Advisor to join our client's team, a well-established family-run main...

  • Client Services Liaison

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

    Job SummaryWe are seeking a highly skilled Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will be responsible for delivering exceptional customer service and support to our clients.Main ResponsibilitiesProvide prompt, accurate, and thorough customer care and support to our clients.Work in a...

  • Client Services Liaison

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

    Job SummaryWe are seeking a highly skilled Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will be responsible for delivering exceptional customer service and support to our clients.Main ResponsibilitiesProvide prompt, accurate, and thorough customer care and support to our clients.Work in a...

  • Vehicle Service Advisor

    4 months ago

    Northampton, United Kingdom Talent Connect Group Full time

    **Senior Service Advisor** **Location: Northampton (Northamptonshire)** **Salary: £26,000 - £30,000 Dependant on experience** **Monday to Friday - 8:00 - 17:00** **Saturday’s 8:00 - 12:00 (Rota basis)** Our client is looking for a Senior Service Advisor to join their fantastic site and team based in Northampton (Northamptonshire) You will be...

  • Customer Service Advisor

    4 days ago

    Northampton, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Northampton Fully Office Based 25,000 to 30,000 Permanent Monday to FridayMy client a leading insurance broker is looking for a Customer Service Advisor to provide a high-quality service to both customers via tele and email. Customer involvement is key to this role; therefore, you should enjoy interacting and helping customers and...

  • Client Services Representative

    6 days ago

    Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

    About the RoleWe are seeking a highly skilled and motivated Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will be responsible for providing exceptional customer service to our clients, working in a fast-paced environment to promote a culture of customer satisfaction.Main ResponsibilitiesDeliver...

  • Client Services Representative

    5 days ago

    Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

    About the RoleWe are seeking a highly skilled and motivated Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will be responsible for providing exceptional customer service to our clients, working in a fast-paced environment to promote a culture of customer satisfaction.Main ResponsibilitiesDeliver...

  • Customer Service Advisor

    4 months ago

    Northampton, United Kingdom Hooray Recruitment Full time

    **Customer Service Advisor** **Do you pride yourself on your ability to build genuine rapport with your clients? Are you looking for a recession proof industry? Do you want to be a part of a reputable organisation that is keen to interact with their local and national community?** **If this sounds of interest to you, then please reach out.** Our client is...

  • Customer Service Advisor

    4 days ago

    Northampton, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Northampton Fully Office Based 25,000 to 30,000 Permanent Monday to FridayMy client a leading insurance broker is looking for a Customer Service Advisor to provide a high-quality service to both customers via telephone and email. Customer involvement is key to this role; therefore, you should enjoy interacting and helping customers...

  • Client Services Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

    About the RoleWe are seeking a highly skilled and motivated Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will play a vital role in delivering exceptional customer service and support to our clients.Main ResponsibilitiesProvide prompt, accurate, and thorough customer care, understanding each...