Customer Service Advisor – Brazilian Portuguese

4 weeks ago

SouthendonSea, United Kingdom Ventrica Full time

Customer Service Advisor – Brazilian Portuguese

The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.

We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.

You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.

As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.

And of course, you’ll have excellent communication skills – written and verbal.

With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career 

The customer service team are dedicated and strive to inspire our customers during their experience with us. 

The Role/Candidate:

Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.

We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.

You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.

As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.

And of course, you’ll have excellent communication skills – written and verbal.

With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career 

The customer service team are dedicated and strive to inspire our customers during their experience with us. 

What will I do in the role?

Have a ‘can do’ attitude The first point of contact for all customer queries Brand ambassador for your client Provide outstanding customer service across telephone, social media, webchat and email Make sure the customer is at the heart of every conversation

What do I need?

Experience working for a retailer  Experience working in a luxury background  Experience within any of the following: Beauty, Cosmetics, Fashion  A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach  Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer  Strong written and verbal communication skills  Works well within a team  Confident IT skills  Flexibility, professionalism, drive, ambition, and willingness to learn  Great attention to detail and highly organised  Fluent in Brazilian Portuguese C2 Level of English required

Education/Studies:

Not essential, but beneficial)

Graduated from the Fashion Retail Academy Communication Fields, such as Marketing/PR/Advertising Make-up Artists Qualifications in Dermatology or Skincare

Working Hours:

Full time – 40 hours per week Between 09:00am - 01:00am Monday to Saturday Start date 18th October 2024 until 31st January 2025

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