SME - Cloud (CL1)

2 weeks ago

Birmingham, United Kingdom Microland Full time

Required Skills
Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Certifications | Microsoft Certification | Microsoft Visual Studio Software Testing Fundamentals

Details:
The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations.

1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications.
2. Develop plans for deploying and administering virtual machines, images, and virtual apps
3. Assist with researching, evaluating, and recommending VDI related hardware, software and services.
4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge.
5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise.
6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation.
7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc.
8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators.
10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors.
11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

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