Customer Success Architect III

3 months ago

London, United Kingdom Mixpanel Full time

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.

Responsibilities

Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

We're Looking For Someone Who Has

Experience consulting on defining and delivering ROI through new tool implementations Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role Excellent written, analytical, and communication skills Strong process and/or project delivery discipline Eager to learn new technologies and adapt to evolving customer needs

Bonus Points For

Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc. Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc. Familiar with analytics best practices across business segments and verticals

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose Customer Focus: Our customers’ success is our success Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives One Team: We can’t win without each other

  • Architect

    3 weeks ago

    London, United Kingdom urban Full time

    Part III ArchitectA tight-knit, London-based architectural practice is seeking a qualified Part III Architect to join their team. The company is looking for someone with enthusiasm, a passion for design, and a fresh perspective to bring creative ideas to their unique projects.About the Role:Position: Part III ArchitectSalary: £42,000 DOELocation: LondonWho...

  • Architect

    4 weeks ago

    London, United Kingdom urban Full time

    Job Description Part III Architect A tight-knit, London-based architectural practice is seeking a qualified Part III Architect to join their team. The company is looking for someone with enthusiasm, a passion for design, and a fresh perspective to bring creative ideas to their unique projects. About the Role: Position: Part III Architect Salary: £42,000...

  • Architect

    1 month ago

    London,, UK, United Kingdom urban Full time

    Part III ArchitectA tight-knit, London-based architectural practice is seeking a qualified Part III Architect to join their team. The company is looking for someone with enthusiasm, a passion for design, and a fresh perspective to bring creative ideas to their unique projects.About the Role:Position: Part III ArchitectSalary: £42,000 DOELocation: LondonWho...

  • Architect

    1 month ago

    London, United Kingdom urban Full time

    Part III ArchitectA tight-knit, London-based architectural practice is seeking a qualified Part III Architect to join their team. The company is looking for someone with enthusiasm, a passion for design, and a fresh perspective to bring creative ideas to their unique projects.About the Role:Position: Part III ArchitectSalary: £42,000 DOELocation: LondonWho...

  • Architect

    1 month ago

    London Area, United Kingdom urban Full time

    Part III ArchitectA tight-knit, London-based architectural practice is seeking a qualified Part III Architect to join their team. The company is looking for someone with enthusiasm, a passion for design, and a fresh perspective to bring creative ideas to their unique projects.About the Role:Position: Part III ArchitectSalary: £42,000 DOELocation: LondonWho...

  • Architect

    1 month ago

    London Area, United Kingdom urban Full time

    Part III ArchitectA tight-knit, London-based architectural practice is seeking a qualified Part III Architect to join their team. The company is looking for someone with enthusiasm, a passion for design, and a fresh perspective to bring creative ideas to their unique projects.About the Role:Position: Part III ArchitectSalary: £42,000 DOELocation: LondonWho...

  • Customer Success Architect III Lead

    2 weeks ago

    London, Greater London, United Kingdom Mixpanel Full time

    **About Mixpanel**Mixpanel is a cutting-edge event analytics platform that empowers builders to make data-driven decisions without the need for SQL expertise. With over 9,000 paid customers, including prominent brands like Netflix and Uber, Mixpanel has established itself as a trusted partner in understanding customer behavior and driving business...

  • Part III

    4 weeks ago

    London, United Kingdom CV-Library Full time

    Our client is seeking a Fully qualified Part III to join their team on a permanent basis at their London office. The ideal candidate will have: 2-5 years solid experience in high end residential in the UK Good communication Good with AutoCAD OR Revit Candidates should be creative, enthusiastic and believe in their talentIf this opportunity aligns with your...

  • Part III

    2 weeks ago

    London, United Kingdom Red King Resourcing Full time

    Our client is seeking a Fully qualified Part III to join their team on a permanent basis at their London office. The ideal candidate will have: 2-5 years solid experience in high end residential in the UK Good communication Good with AutoCAD OR Revit Candidates should be creative, enthusiastic and believe in their talentIf this opportunity aligns with your...

  • Member Success Specialist Iii

    6 months ago

    London, United Kingdom Credit Karma Full time

    Banking services provided by MVB Bank, Inc., Member FDIC As a Member Success Specialist III, you will serve as a support resource and contact point for Credit Karma products and services. Be detail oriented, tech-savvy, member-focused, flexible & adaptable and actively take ownership of small tasks and big projects with the same positive attitude. You will...

  • Senior Customer Success Architect

    5 months ago

    London, United Kingdom Amplitude Full time

    Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they...

  • Project Architect

    5 months ago

    London, United Kingdom Trevor Brown Architect Full time

    Trevor Brown Architect is an exciting established practice located in North London. We are looking for a talented, enthusiastic and driven experienced Project Architect to design and lead projects in our busy studio.  Highly motivated individual with excellent communication and organisational skills. Pro-active and savvy. Passionate and enthusiastic...

  • Lead Architect Role for Dynamic Practice

    3 weeks ago

    London, Greater London, United Kingdom Folio Careers Full time

    Job OverviewFolio Careers is seeking a highly skilled Lead Architect to join our dynamic team. This is an exceptional opportunity for a newly qualified Part III Architect or equivalent to take on senior responsibilities and contribute to the growth of our practice.Key ResponsibilitiesOversee projects up to £30m, ensuring timely delivery and quality...

  • Customer Success S

    4 days ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...

  • Customer Success S

    4 days ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...

  • Head of Customer Success

    2 months ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    2 months ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    1 week ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer...

  • Head of Customer Success

    4 days ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    4 days ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...