Senior Customer Success Architect

5 months ago

London, United Kingdom Amplitude Full time

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):  Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Join us as we deliver innovative and creative solutions to some of our largest customers in the EMEA region. We're looking for a Senior Customer Success Architect with experience in consulting enterprises on data or adjacent areas. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in fast-paced environments and displays thought leadership to challenge our customers. Ideally, you possess a strong curiosity for "how things work" and establishing "how things should work".

You are a solution- and execution-oriented individual with a dedication to getting things done. 

  As a Senior Customer Success Architect, you will: 

Partner with our Customer Success Managers to drive the adoption and expansion of Amplitude. Help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey. Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. Develop a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, data governance, and dashboarding.  Serve as a trusted technical and strategic advisor for our customers. Gather, organize, and report trends and customer insights to evolve our business and impact our strategic priorities. Collaborate cross-functionally with teams like Sales, Product Engineering, Platform Support, and Customer Success to deliver tangible business outcomes to our customers.

You'll be a great addition to the team if you have: 

At least 5 years of customer-facing consulting experience, with a demonstrated record of successfully engaging with enterprise accounts. Experience in program management executing transformational programs and change management at large companies. Familiarity with SQL or RESTful APIs. Familiarity with CDPs, Data Warehousing, Data Analytics, and/or AB Testing solutions. Execution and customer service-oriented skills; ability to effectively prioritize and complete customer deliverables in alignment with customer objectives to ultimately drive customer outcomes. Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.

Fluent French languages is a plus

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