Support Manager

2 months ago

Attleborough, United Kingdom Affinity Trust Full time

Job summary

Were all about possibilities. Are you?

A great opportunity has arisen for a passionate, committed and enthusiastic Support Manager with a can do attitude to help build a strong community link for the people we support and our staff teams.

We are looking for an experienced support manager to join our teams accross Norfolk including Great Ellingham and Norwich supporting adults with learning disabilities to live their life their way.

What we do matters so we are looking for someone with a strong track record of sector based experience in a senior post. This role will be crucial in ensuring we can continue our goal of making a difference every day to those we support.

This is full time role and you will need to work flexibly as required and be prepared to take part in the out of hours On-call rota.

You must be a driver with access to your own vehicle.

Main duties of the job

As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes.

You will foster excellent working relationships amongst all teams, families, professionals, referrers, and all other stakeholders.

Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.

Willing to work flexibly according to the needs of the organisation. Having a regular presence in locations and responsible for providing on call support and assistance on a rota basis.

If you want to empower people to live the life they choose and you share our values Apply today.

About us

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

You will be entitled to annual leave with the ability to buy additional leave.

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.

Job description

Job responsibilities

Job Purpose

As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes. To ensure the support is provided in line with legal and contractual requirements. The role is to foster excellent working relationships amongst my teams, and you will be responsible for timely and effective recruitment, training, and induction of new staff. Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.

You will work with the following people and teams:

People we Support

My teams

Internal staff in other departments

External agencies and other organisations, incl. GPs, health professionals, social workers, safeguarding teams etc

CQC/SCI/ Quality Compliance Teams

Key Responsibilities

1. Responsible for ensuring that the highest quality and standards are met in the preparation of risk assessments, support plans, health plans and person-centred support, ensuring that outcomes can be monitored, met, and evidenced in Nourish, our operations system

2. Able to demonstrate a significant knowledge and understanding of the needs of people with learning disabilities and/ or complex mental health needs and be familiar with best practice developments

3. Develop and maintain excellent working relationships with families, professionals, referrers, and all other stakeholders

4. Leading by example and provide hands on support to people we support when required

5. Willing to work flexibly according to the needs of the organisation, having a regular presence in locations and responsible for providing on call support and assistance on a rota basis

6. Ensuring two-way communications are in place and proactively engage with multi disciplinary teams providing meaningful outcomes for the people we support, including GPs, Social Workers, families, day opportunities and other key stakeholders

7. Monitor accident and incident reporting, identifying, and escalating any key themes, and proactively respond to emergency situations

8. Ensure that all relevant records in relation to people we support are appropriately maintained, accurate and up to date within the operations system

Person Specification

Qualifications

Essential

Educated to at least GCSE or equivalent standard.

Desirable

NVQ 5 / QCF Diploma in Health & Social Care related subject or willing to work towards

Experience

Essential

Experience of managing the support and staff in a health and/ or social care setting. Experience of leading and managing a dispersed team across multiple locations, including recruiting, and managing performance.

Skills, Competency & Values

Essential

Communication, verbal and written - Accurate communication skills with attention to detail. Confident and persuasive communicator. Demonstrable questioning and listening skills. Explain and convey complicated information in a clear manner that is adapted to the audience. Relationship Management Able to build effective working relationships at all levels, demonstrating credibility and understanding of needs. Able to propose and influence solutions. Able to show empathy and understanding to others. Planning and Organisation Ability to manage a busy workload, effective time management, reliable, meets deadlines, proven prioritisation and decision-making skills. Able to take a flexible approach and prioritise high volumes of work with regular interruptions. Results oriented A positive can do attitude, driven & focused on effective outcomes and solutions. Conscientious and customer focussed. Values Demonstrates company values. Self-motivated and enthusiastic to learn new skills. Demonstrates an inclusive approach at work and supportive to colleagues. Tenacious and resilient. Discrete and maintains confidentially of information.

Knowledge

Essential

Demonstrate a significant knowledge and understanding of the needs of people with learning disabilities, mental ill-health, and complex support needs. Knowledge and understanding of CQC/SCI Regulations and reporting requirements. Knowledge and understanding of the Mental Capacity Act and Deprivation of Liberty Standards.

Other Specific Requirements

Essential

Good knowledge of business software Microsoft Office/365 (Excel, Word, PowerPoint, Outlook, Sharepoint, OneDrive) and the ability to use in-house systems. Committed to equal opportunities and diversity. Occasional travel within the UK

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