IBA Technician

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. 

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

The Role

The IBA Technician is a member of a team which focuses on Insurer IBA accounts. They will achieve targets, develop the business and deliver an excellent and comprehensive service, ensuring that responsibilities are completed in accordance with the relevant Company and/or Group policies.

Key Responsibilities

Plans their work to ensure that the team meets its operating goals

Provides relevant management information to senior management, when requested

Contributes to project work and when required

Ensures cash matching tasks are completed in a timely manner

Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can action, as appropriate

Reviews and processes IBA payment requests

Processing of relevant entries onto Group company IBA systems

Reconciles accounts with markets and clients

Resolves accounts queries promptly and efficiently

Keeps informed of all regulatory and legal changes which impacts on the job role

Ensures up to date records are maintained at all times on the Company systems

Responds appropriately to urgent issues as they arise

Skills & Attributes

Experience of working as an IBA Technician

Understanding of London Market operations

Understanding on insurance industry and composite/Lloyd’s insurer landscape

Able to manipulate and understand financial data

Attention to detail with ability to produce accurate documentation and to file documents appropriately

Ability to work effectively within a team

Prioritisation and organisational skills

Self-motivated

Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint

Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders

Able to undertake and demonstrate competence in technical training, as required by the industry regulator

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model 
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. 

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. 

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.