REAP Systems Analyst LBHF618379

6 days ago

London Borough of Hammersmith and Fulham, United Kingdom Hammersmith & Fulham Council Full time

REAP Systems Analyst LBHF618379

Job Details:

About the role

Hammersmith and Fulham Council are delivering a significant programme of transformation. The Resident Experience and Access Programme (REAP) is the Council’s biggest digital transformation programme it has ever undertaken and will transform the way residents interact with the Council as well as building on the Council’s commitment to being Ruthlessly Financially Efficient and doing things with Residents, not to them. 

REAP will centralise customer contact and maximise our use of technology to ensure all our services are fully accessible via digital channels and to introduce efficient processes that enable the standardisation of the resident’s journey to ensure greater efficiencies and financial savings. We are aiming for our digital channel to be our resident’s channel of choice and as such it is important that we manage this channel effectively to ensure it meets residents’ needs.

The REAP Systems Analyst will be a member of the REAP Support Team. This team will initially take responsibility for the implementation of the programme and be responsible for working with our service areas to implement the new ways of working across all services over three phases. This will involve reviewing business processes to drive service improvement, implementation of modern technology including the creation of electronic forms and associated workflow processes, significant data analysis and the introduction of new working practices. We’re looking for someone who always acts in the best interests of the end user and is focused on creating services that are based on resident's needs. 

Their responsibilities will include: 

Design and development of electronic forms and the associated workflow processes. Working collaboratively with service areas and colleagues in digital to maximise opportunities for integration with back-office systems and automation. Administration of the telephony system, CRM Lite, Customer Account and forms package.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

CVs not to exceed 2 pages, and Cover Letters not to exceed one page please.

Please refer to the for more information.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click .


Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


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