Client Delivery Associate

3 weeks ago

London, United Kingdom Mind Gym Full time

Client Associate

MindGym was created to transform the performance of people, by changing how they think, feel and behave every day. We deliver change through our one-to-one Coaching app and digitally enabled workshops which form part of a growing suite of products.

We are behavioural change specialists, conceived 21 years ago around a dinner table, and launched shortly after, at our founder’s kitchen table.

Today our client list includes most of the FTSE100/S&P100, including some of the world’s biggest organisations such as Unilever, Coca-Cola, Vodafone and Microsoft. Over 3 million professionals in 60 countries have taken part in a live Mind Gym experience. And we successfully floated on the London Stock Exchange.

But one thing has stayed the same. Our passion to help people use their minds more effectively so they get more out of life and give more to others.

Jack of all trades?

We’ll help you become a master of some. We’re looking for a skilled multi-tasker with a keen eye for detail to join our growing Client Delivery Team at MindGym. If project management is on your career horizon, this could be an ideal launch pad for you.

The Job

You’ll be organising and overseeing learning programmes for our portfolio of amazing clients. This is a fast-paced and creative environment where you will never be bored. You’ll take a deep dive into the world of MindGym and learn all about our disruptive form of behaviour change. Spoiler alert: it’s all based on science and the concept of bite-size learning.

As a Client Associate, you’ll support the end-to-end delivery process for our client programmes, from scheduling sessions, coordinating logistics, and facilitating client briefing calls to collating and sharing programme insights back with clients. You will independently manage the delivery of small to medium-scale deployment projects and ad hoc events, as well as support larger, more complex accounts.

Things you'll be responsible for

  • partnering with our Shared Service Centre to provide all the necessary information required for them to coach source and deliver the end-to-end booking management process
  • scheduling and coordinating logistics for programme delivery with clients
  • facilitating client briefing calls and preparing facilitators
  • proactively updating internal and external stakeholders on the status of programme delivery, risks, and revenue updates. anticipating their needs, and actively addressing issues
  • supporting project managers on more complex accounts with project tasks such as finance tracking, SBR preparation etc.
  • partners with clients to overcome participant engagement challenges across different product types to drive usage and sign up
  • post-delivery collation of participant feedback and facilitator insights, leading debrief calls to present insights and programme impact back to clients
  • continuous improvement of programme delivery – leveraging participant and facilitator feedback to adapt and evolve programme brief and delivery
  • partnering with project oversight to spot opportunities and adapt your approach to improve ways of working with clients, based on stakeholder preference, programme context and deliverables

About you

  • Excellent organisation, time management and prioritisation skills
  • Strong attention to detail
  • Ability to work well under pressure and navigate situations calmly
  • Comfortable working in ambiguous situations, reprioritizes actions based on emerging needs
  • Resourceful and driven by initiative
  • Brilliant communication skills with the ability to proactively update and navigate stakeholders at all levels

If this sounds like something you’d be great at, we’d love to hear from you.

Benefits

  • 25 days annual leave
  • Private medical insurance
  • Critical life insurance
  • Income protection
  • Pension (5% company contribution)
  • Travel insurance
  • Cycle to work scheme
  • Season ticket loan
  • Charity work (two days paid annually)
  • Gym subsidy
  • Yoga, mindfulness and massages
  • Unlimited mental health support, 24/7 unlimited remote GP

Working at MindGym

We want people to do their best work every day and that's why we ensure everyone at MindGym works in an environment that challenges them to be their best, while maintaining a strong sense of wellbeing.

MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status.

We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.

 

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