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General Manager

3 months ago

Maidstone, United Kingdom Menzies Distribution Limited Full time

Here at Menzies Distribution we currently have an opening for an experienced General Manager to come and join and lead our Newstrade team at our Maidstone Hub. As a company, Menzies is continuously evolving and we are looking for someone who not only wants to be part of that growth but also somebody who can assist with it and help in continuing to accelerate us forward. Menzies Distribution is a time-critical Logistics Business, Delivering Supply Chain Solutions across Newstrade, Retail, eCommerce and many more. We are entrusted by our Customers to make sure we deliver and to do that we rely on having the right people in the right roles to make this happen. Every single person matters and keeps the cogs turning.

As General Manager of the Maidstone Newstrade Hub,  you will ensure the efficient operation of the Newstrade service and deliver the highest standard of service to both publishers and customers, while achieving budgetary targets for sales, gross margin and operating expenses and complying with all company and statutory regulations.  In addition, you will identify, organise and manage existing activity, providing operational leadership as well as driving continuous business improvement.

The Details

  • Salary: £55-58k Per Annum + Car allowance + bonus + bens (dependant upon experience)
  • Location: Maidstone, ME20

General Manager - Key Duties and accountabilities:

  • Building and maintaining excellent customer relationships in order to develop a constantly improving service. Building trust and credibility, thoroughly understanding the customers’ needs and their supply chain structure. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers and other sites within other Business Units.
  • Participate in the sales process including defining the service, negotiating the contract and building close working relationships with customer to delvier the companys budgeted profit expectations.
  • Participate in the budgeting process and manage and work within the annual operating budget. Monitor operational metrics and challenge operational colleagues to ensure budgeted financial targets are exceeded and labour costs are controlled.
  • Participate in financial reviews.
  • Assess operational efficiencies, creating standardised process and procedures, implementing improvements and changes to drive efficiencies.
  • Ensure all legislative and regulatory requirements are met with particular emphasis on tachograph, driver’s hours, maintenance schedules and records. Exercise operational controls in order to protect the company’s Operators License and regularly audit systems to ensure compliance
  • Demonstrate ability to lead a high performing team. Set clear goals and targets for direct reports through the Performance Review process, recognise good performance and professionally manage poor performance.
  • Provide a safe working environment, seeking opportunities to raise the profile of Health and Safety across the region.
  • Promote a culture of safe working both in the designated business unit and the wider company and adhere to the responsibilities outlined in the Company’s Health & Safety Manual.
  • Ensure the delivery of agreed service levels as contained in Service Level Agreements.
  • Ensure adherence to Key Performance Indicators and the achievement of quality targets within approved budgetary constraints.
  • Initiate and manage process changes or other means to develop superior customer service.

About you:

  • Experienced Logistics/Distribution leadership professional, with relevant qualifications who will have previously operated at a senior level Demonstrable experience of customer relationship management
  • Proven capability of leading a team through significant change
  • Experience of driving efficiency savings and business growth
  • Good financial  and business acumen with experience of managing budgets
  • Good project management skills
  • Excellent people management skills – driving accountability and delivering results through teams
  • CPC Qualified preferred
  • Occasional travel required

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.   

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate