Customer Communications Specialist

4 weeks ago


Exeter, United Kingdom South West Water Full time
Are you a Communications Specialist looking for your next challenge? Do you want to contribute to the wider community, with the support of a progressive and environmentally aware employer? We currently have an opportunity for a Customer Communications Specialist to join our team based in Exeter . Joining us on a full-time permanent basis, you will receive a competitive salary of per annum plus excellent benefits. About the role As our Customer Communications specialist you will assist with engaging with our customers, build the reputation of our brands and services to ensure a proactive, ambitious and innovative approach to customer engagement and communication. Underpinning our aspirations and values and acting in the public interest, you will be supporting our customers and the places they love for generations to come. You will be involved in driving engaging and creative behavior change campaigns to benefit our customers and environment. Your aims will be to promote awareness and increase visibility of all our services, as well as building engagement and loyalty with our customers.

What you'll be doing

Assisting with creating, developing and evaluating marketing plans and campaigns, with the foresight and ability to redirect the campaign Using marketing as a vehicle to influence and encourage behavioural change Using digital channels, traditional marketing methods to promote campaigns and use these to seamlessly blend our marketing strategies Applying your influencing skills to drive positive culture and behavioural change Managing communications for operational incidents and projects as part of an out of hours standby rota

What we are looking for:

Educated to degree level or equivalent through relevant training and experience Experience of working in a communications environment Proven strong creative, presentation and communication skills Strong stakeholder management and ability to collaborate and influence across different tiers of organisations, both internally and externally Knowledge and understanding of communication practices, tools and techniques including digital communications Highly capable influencer with a natural style that helps to drive positive culture and behaviours

What's in it for you?

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more Closing Date: Wednesday 19th June, 2024

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