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Client Service Manager
2 months ago
Overview
Gallagher Re is looking to hire a Client Service Manager to join our growing Specialty team. The role will manage one of our servicing teams, driving improvements and developing team members to support client and business needs to ensure a high quality service to clients. This role is based in Ipswich and travel to other locations may be required. How you'll make an impact Evidencing service excellence through the proactive use and management of workflow and metric reporting, identify trends and variances and instigate action plans where required to address ongoing issues Monitor team performance and initiate remuneration reviews. Propose promotions for staff to the Management board. Recommend resource and travel requirements in line with business needs and proactively plan resource requirements based on the strategic requirements of the business Provide support and assistance to senior leaders and the wider production teams on all aspects of Gallagher Re’s engagement with clients in the area. Forge and maintain close working relationships with key reinsurers relative to the clients’ portfolio, linking with Reinsurer Relationship Manager Work closely with the production and operational team in all locations, supporting whenever necessary Ensure all aspects of placement support and client service are actioned in a timely manner and communicate pertinent information regularly Manage and resolve queries from clients and reinsurers as well as internal queries with perseverance to avoid any dissatisfaction in service Liaise with Sales teams to understand and incorporate specific client requirements Provide commercial input to Client and Market support where appropriate Demonstrate and promote clear commitment to implementing and embedding the new business model in own area, including management of transition and parallel running, where appropriate Provide recommendation to Operations Director / Process Lead regarding operational and process improvements Provide significant input to salary reviews, supporting the process in conjunction with the Operations Director/Service Leader Review and Authorise Team and business unit activity, as per individual authorisation authority and criteria Identify MI requirement and utilise available reports to proactively and efficiently manage work to achieve Metrics/KPI’s About You Preferably ACII qualified or working towards the ACII qualification or equivalent A good knowledge of the industry in order to address client and technical issues Good working knowledge of the regulatory environment of the key business unit jurisdictions Attention to detail Ability to organise and prioritise Ability to work in a team and autonomously; and general willingness to learn and grow Ability to build strong working relationships with both Clients and Colleagues Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…