Patient Care Advisor

3 weeks ago


Lincoln, United Kingdom Heart of Lincoln Medical Group (HLMG) Full time

Job summary

Come and join the Heart of Lincoln Medical Group , a newly formed group of practices that are growing and developing their services. We are looking to recruit staff that have a realpassion and drive to deliver high quality patient centred primary care services to our diverse, multicultural population in the centre of Lincoln.

Main duties of the job

Representthe Group as the first point of contact at the front desk.

Dealingwith all telephone and face to face enquiries and requests.

Providea range of administrative support including records management, referralprocessing, secretarial support to the group ensuring an efficient andeffective service is maintained and workload prioritised.

Bookappointments for GPs, nurses, healthcare support workers, phlebotomists,physiotherapists etc. both remotely and in the practice.

Maintainconfidentiality and discretion at all times.

Adhereto HLMG policies and procedures.

About us

We have 3main branches that the group operates out of :- Portland Street, Newark Road, Lincoln University, plus Newland which isoverseen by Portland.

Job description

Job responsibilities

Knowledge & Experience

Experience of customer service provision

Evidence of continuous professionaldevelopment

Experience of using IT systems

Understanding of local health services

Skills

Excellentwritten and communication skills

Abilityto use own initiative

Strong IT skills, includingMicrosoft Office

Abilityto use own initiative and work independently.

Flexibilityto adapt to change within a fast-paced environment.

Excellent organisational skillswith an attention to detail

Good communication skills

Multitasking ability

Behaviour

Demonstrateintegrity, tact and discretion at all times.

Bea good communicator with strong interpersonal skills.

Workingwithin a person-centred environment, demonstrate empathy and understanding.

Conscientiousand diligent.

Person Specification

Experience

Essential

Experience of using a busy telephone switchboard

Desirable

Experience of working in a GP practice

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