Subject Lead English

4 weeks ago

Milton Keynes, United Kingdom AQA Full time

Description

Summary

Supporting customers retaining and growing market share through subject expertise. You will also be responsible for using your subject expertise to provide internal consultancy, providing customer insight plus building and managing relationships with external stakeholders where needed.

In addition to subject expertise, leadership will be a key part of this role. You will be part of the leadership of the Subject Support Team. Your role will be to ensure all activities for your subject(s) are planned, monitored and managed effectively to deliver to customers and achieve Customer and Product and organisational objectives. Where relevant you will line manage the subject delivery support team for your subject area and will be responsible for the performance of this team and ensuring effective deployment of this resource to deliver key priorities.

The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholdersLandscape: 
To understand the educational landscape particularly within your subject area. 
To understand and engage with the strategic priorities of AQA and its evolving structure. 
 
Activities: 
Responsible for setting and meeting challenging goals and milestones for delivery of your subject(s)
Responsible for planning, monitoring and delivering Customer and Product priorities within your subject(s). Eg) Responsible for the creation, monitoring and delivery of subject focused annual plans
Where appropriate, be responsible for managing and monitoring performance of a small team e.g. including talent spotting, development opportunities and driving high performance. 
Use relevant systems, reports and dashboards to plan and record delivery for your subject to meet delivery targets. 
Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities 
Engage with key stakeholders to support effective planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events and Customer & Product Planning Manager. 
Responsible for effective identification and management of risks and dependencies
Ensure your work supports continuous improvement in process and delivery, to drive customer experience and satisfaction levels 
Responsible for working with other teams to reduce failure demand from customers in your subject(s) e.g improve first contact resolution of customer enquiries. 
Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight. 
Be a brand advocate for AQA with customers and associates. 
Represent the team, subject(s) and Customer & Product as part of wider organisational projects and priorities 
Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding 
Responsible for the recruitment and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy. 
Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform
Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.
 
 
To be successful in this role, you will need to demonstrate: 
An excellent understanding of the subject, specifications and current pedagogy 
People leadership skills 
Former teaching experience or ability to demonstrate credibility with teachers 
Excellent communication, presentation and training skills in line with AQA brand and tone of voice 
Basic project leadership skills 
Operational Management skills
Stakeholder management and collaborative working
Influencing and brand advocacy
Organisation, planning and prioritisation skills 
A continuous improvement mindset 
A big picture mindset 
The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages 
The ability to interpret data to inform decision making, monitor delivery and impact to customers 
Modelling of organisational leadership habits and values and behaviours 
An understanding of AQA’s assessment products, processes and practices relevant to your subject(s)

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