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Account Director

2 months ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Account Director

Hybrid - one day per week in our Leicester office (or another of our offices)

Bellrock Group are searching for an Account Director to provide strategic leadership and operational management of a national, high profile, multi-site account in the retail and leisure sector. Driving sustainable growth, statutory compliance, operational performance and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs. Managing the P&L and all commercial aspects of the Account. Strategically developing the account in partnership with the client through building effective stakeholder relationships. Developing a high performing team through a continuous improvement ethos.

Key responsibilities:


  • Full accountability for all commercial and operational aspects of the Account ensuring all contractual obligations are met across the portfolio.
  • Lead and develop at team of 4, ensuring regular feedback through both formal and informal processes.
  • Manage a P&L of circa £12m demonstrating value for money to the client whilst managing risk and identifying opportunities for strengthening the relationship as they arise.
  • Strategically develop the account in partnership with the client to offer additional services and “value add” as appropriate.
  • Develop strong client relationships based on trust, providing timely responses to requests for help and support.
  • Ensure continuous improvement across the Account through effective and efficient complaint resolution by identifying root cause and corrective actions.
  • Measure and monitor satisfaction across your Account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.
  • Be the main point of escalation for the key client stakeholder and the internal team as required.
  • Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed.
  • Develop a Business Continuity Plan for the Account.
  • Promote the ‘Bellrock’ culture within the business.
  • Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs


Skills & Experience:

  • Minimum of 5 years’ management and operational experience, in client facing, national, multi-site FM contracts in the retail and leisure sector
  • Leading, coaching and developing a high performing team with a “hands-on” approach when needed
  • Budgetary Management of a P&L of circa £15-20m
  • Commercial experience in delivering all contractual obligations
  • Demonstrable evidence of organically growing an account
  • Ensuring Health, Safety, Environmental and Sustainability objectives
  • Managing multiple priorities and escalations in a challenging, fast paced environment
  • Data management, analysis and reporting


Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from one of our offices (preferably Leicester) one day a week and the rest can be worked from home. The role will include client visits as well.


What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Highly competitive salary

Car allowance/car

Bonus

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Virtual GP


Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.


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