Client Account Administrator

1 week ago

Corby, United Kingdom Culina Group Full time

Job Description

We are currently seeking a Client Account Administrator (known internally as Account Admin) to join our Client Management team at our Corby (Geddington Road) site. 

As Client Account Administrator you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.

As the successful candidate, you will contribute to the overall success of the client contract, and will report directly to the Account Executive.

This is a full time, permanent position working Monday to Friday 9am to 5pm (some flexibility might be required during pear periods) offering a competitive salary and the opportunity to work with a market leader.

Job responsibilities of Client Account Administrator include:

Management of client queries and log issues with site accordingly Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified Management of client inbox, and respond to emails in a professional and timely manner Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs Managing back orders and accompanying Intraday calls and emails Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client) Provide annual leave cover for the Account Executive and administration colleagues General maintenance on ReSCU and SMaRT in line with trained practices (SOPs) Liaising with client key contact on a daily basis in an articulate and efficient manner

Qualifications

To apply for the role of Client Account Administrator you will possess the following skills, experiences and qualifications:

Previous administrative experience is desired Strong IT skills – competent in all Microsoft Office platforms Experience within a logistics/warehousing environment would be preferred Excellent customer service skills both written and verbal Confident communicator to stakeholders at all levels Positive attitude and enthusiastic

Additional Information

As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement of 20 days + 8 bank holidays Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3 % employer Life Assurance - x 2 your annual salary Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings

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