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Digital Marketing Project Manager

4 months ago

Bedford, United Kingdom Receptional Full time
DescriptionJoin Our Team: Receptional, where your ambition meets our vision. Let's create the future of digital marketing together, driven by our shared values. At Receptional, we're more than a digital marketing agency—we are passionate about innovation, continually exploring new ways to push the boundaries with our forward-thinking approach. We seek dynamic, outgoing individuals who will excel in a vibrant, fast-paced environment and are ready to lead the digital marketing revolution with a commitment to Making Market Leaders.    Our clients are at the heart of everything we do. Driven by this client-centric approach you will be as comfortable and adept in communicating with clients as you are in collaborating with teammates. You will elevate our clients' experience, building long-lasting and impactful partnerships by consistently delivering exceptional service and personalised solutions that meet their unique needs and drive their success. Your curiosity will be your compass, guiding you to explore groundbreaking technologies and strategies. As a collaborative and transparent team player, you'll join forces with like-minded professionals, sharing insights openly and working together towards our shared goals. If you embody these values of dynamism, forward-thinking, curiosity, collaboration, and transparency, let's make waves together  An Award-Winning Team: In the last 25 years, Receptional has won multiple awards, not only for the work we do with our clients, but also for our exceptional team culture and dedication to nurturing and advancing our team members.  Our commitment to providing a supportive environment encourages personal and professional growth, ensuring that each member not only contributes to our success but also thrives individually.  A small selection of the awards we have won together:
  • Employer of the Year for Luton & Bedfordshire at the SME Business Awards 2022.
  • SBC Marketing & Services Provider of the Year 2022
  • Best Agency Culture (Silver Award) 2022 at the UK Agency Awards
  • The Financial Services Forum's Agency of the Year Award 2023 
  Our values are what drives us: At Receptional, we're propelled by a shared ambition to redefine the digital marketing landscape.  Our values are the pillars that support our journey towards innovation and excellence. As the perfect teammate, you will be:  Dynamic: Embrace change, energise the room, and pivot swiftly to navigate the evolving landscape of digital marketing. Forward-Thinking: Anticipate the next big thing, innovate solutions, and set trends that keep us and our clients ahead of the curve. Curious: Always question, always learn. Your thirst for knowledge fuels our growth and leads us down unexplored paths to success. Collaborative: Together, we achieve more. Share ideas, unite efforts, and celebrate the victories as a team. Transparent: Communicate with clarity and honesty, building trust and fostering an open environment where ideas and feedback flourish.

Job SummaryAs Digital Marketing Project Manager, you will play a crucial role within our Client Services function by overseeing the smooth execution and delivery of complex client projects spanning various services such as SEO, Earned Media, Paid Media, and Creative. Your responsibilities will encompass proactive planning, efficient execution, and meticulous management of all digital activities from inception to conclusion. Central to your role will be upholding exceptional quality standards and facilitating prompt communication and reporting to clients. 

You will work collaboratively with Account Manager’s to ensure client objectives, expectations, and requirements are translated to service teams and our delivery schedules.  You will be highly driven and organised, detail and solution-focused with a forward-thinking attitude, as well as being an excellent team player. 
Key ResponsibilitiesMain Responsibilities and Duties
  • Collaborate closely with Account Managers and service teams to ensure comprehensive and seamless delivery of cross-service client projects.
  • Develop, manage, and oversee comprehensive project scopes and delivery plans, including timelines, utilisation, and budgets.
  • Working closely with Client Services Director, Commerical Director and Operations to proactively resolve delivery challenges, as well as celebrate successes with the goal of continuously enhancing our ways of working and processes
  • Conduct risk assessments and implement quality assurance processes to maintain high standards of project outputs and ensure robust service delivery.
  • Foster collaborative environments between Client Services and various service teams to ensure a unified approach to meeting client requirements, enhancing cross-team collaboration.
  • Regularly evaluate resource efficiency and utilisation to maximize profitability of deliverables.
  • Maintain constant communication with stakeholders, including Account Managers and Heads of Service, to integrate client business objectives and manage relationships effectively.
  • Working collaboratively with Account Manager’s to understand client expectations, communication requirements, pain points and key areas for success to ensure this is translated into service team delivery schedules 
  • Participate in regular status calls, check-ins, and manage SLAs for service teams as appropriate.
  • Monitor project progress against goals using tools like Google Analytics and project management software for accurate reporting and data-driven decision making.
  • Involvement in client onboarding, having a clear understanding of client contract, SLAs and scope of work to manage onboarding process and align with service teams
  • When appropriate, having an active involvement in our pitch process to ensure efficient delivery
  • Ensure alignment of team efforts with added-value activities and strategic growth plans.
  • Training of appropriate team members on fundamentals of Project Management, when required. Upskilling of service teams on Project Management best practices
  • Working collaboratively with the Innovation team to review tools and solutions that allow us to improve our Project Management efficiencies through technology 


 
Skills, Knowledge and ExpertiseWho you are:
  • You will have the ability to manage complex, multi-service projects
  • You will be a highly driven and motivated individual
  • You can form relationships easily with excellent communication skills 
  • You have the ability to influence internal and external stakeholders 
  • You’re outgoing and a team player
  • You’re resilient and solution-focused 
  • You have the ability and manage complex, multi-service projects
  • You have a strong commercial acumen and are able to understand financial impact of project delivery

Qualifications/Experience 
  • Bachelor’s degree in Digital Marketing, Computer Science, or a related field.
  • At least 3-5 years of experience in project management, ideally within a digital or creative agency environment is preferred 
 Essential Skills
  • Proven ability to manage digital projects across various channels such as SEO, SEM, and social media.
  • Strong technical proficiency with CMS, SEO practices, and familiarity with project management software.
  • Excellent organisational, time management, and communication skills.
  • Ability to lead and motivate teams, fostering an environment of collaboration and continuous improvement.
 Non-Essential Skills 
  • Experience with CRM systems such as Salesforce.
  • Skills in digital marketing tools and analytics platforms. 

BenefitsOur Values & Benefits Every half-decent agency has a beer fridge, ping pong table, and free fruit. It’s all a bit samey, a bit bleugh. We take a different approach, with benefits based on our five core values. But there is, of course, free beer, fruit, and ping pong, if you want it.

Transparent
  • We have open, honest conversations and strive to communicate clearly and constructively​.
  • Company-wide meetings every Monday
  • Whole-team business reviews every quarter
  • Twice yearly appraisals
  • Transparent pay scale and skills matrix
  • Bonuses split equally among individuals, no matter what level or experience - everyone’s contribution is appreciated and rewarded

Forward-thinking
  • We invest in innovation, thought leadership and wellbeing, to improve our people and work.
  • Free fresh fruit and healthy snacks
  • Mental health training and first aiders
  • Annual health check and flu jab
  • Fantastic pension plans
  • Enhanced pay for parental/adoption leave

Dynamic
  • We’re flexible in our work and value creative thinking. 
  • 3 days in the office, 2 days at home
  • Modern, spacious office with table tennis
  • Cycle-to-work scheme
  • Your own high-spec Laptop
  • Monthly rewards for top performers

Collaborative
  • We’re an integrated team. We see strength in diversity and value collective expertise​.
  • A focus group to make everyone’s voice heard
  • Quarterly days out - from canoeing to falconry
  • Team fundraising for our charity of the year
  • Celebrations for Pride, Black History Month and more

Curious
  • We’re inquisitive and think beyond the brief. 
  • Intel and experience make us smarter than the competition
  • We continuously encourage attendance of industry events and conferences
  • We subscribe to the right tools to help our people learn fast and often​

Founded in 1999, shortly after Google, Receptional is an award-winning agency that's remained at the forefront of digital marketing for over 20 years.  A team of 50+ creative and technical marketers, we're a dynamic, forward-thinking bunch that believes in being transparent, collaborative and curious.  We promise to deliver Smarter Digital Thinking for our clients, through our proprietary tools, customer insights and talented team. Together, these enable us to deliver industry-leading results at speed. 
Our purpose is to create Better People, Better Lives. It means we:
  • Hire people with potential and enable them to flourish;
  • Contribute research and insights that drive industry change; and
  • Get involved in Bedfordshire life, supporting local causes such as the King's Arms Project and Woodgreen Pets Charity.
Our approach has been recognised by Investors in People accreditation and a UK Company Culture Award.
Receptional constantly aims high and finishes higher. Our work has been frequently rewarded in recent years, resulting in us being named Search Agency of the Year by The Drum and Best Integrated Search Agency at both the UK and European Search Awards.
We work across diverse sectors and are proud to have unmatched experience in sports, gaming and financial services. Our clients include: Away Resorts, Betdaq, Bill Plant Driving School, Bright Horizons, Casumo, Kiddi Caru, Plus500 and Skilling.

We're always looking for enthusiastic people to join us across our teams:
  • Business Development & Marketing
  • Content
  • Creative
  • HR, Finance & Development
  • Operations
  • Outreach
  • Paid Search & Social
  • PR
  • SEO