Student and Library Services Co-ordinator

Student and Library Services Co-ordinator

Job Category Administrative Vacancy Type Permanent Employment Type Full time Salary From £29, Salary To £34, Location Writtle Closing Date 14/05/ Ref No Documents
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About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARUs research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UKs Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UKs leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

At our ARU Writtle campus, we specialise in animal, environmental, agricultural and horticultural courses, for learners aged 16 to 18, adult learners, undergraduate and postgraduate levels.

About the Role:

Our new Student and Library Services help desk at ARU Writtle is opening to students in September and we are looking to recruit a colleague with supervisory experience to supervise a new team of Student and Library Services Advisers.

The postholder will supervise provision of frontline student support and work as part of the help desk team to provide information, advice and guidance across a broad range of student support and library topics and act as a triage point for other university services.

Responsibilities of the role include planning rotas for the effective delivery of services across all communication channels, including on-site helpdesks and remote support services (telephone, online chat etc) and organising the delivery of administrative work.

You will be committed to delivering excellent customer service and take the lead in resolving complex queries or complaints whilst remaining calm under pressure. The role will involve working collaboratively with colleagues across the university to identify solutions to any challenges or problems. 

Occasional Saturday working will be required to support open days. Weekly evening work (Monday - Friday) may also be required on a rota basis.

You will have a degree, or be part qualified in a relevant professional qualification at degree level appropriate to the role, or demonstrate an appropriate level of experience and evidence of CPD relevant to the role. It is important that you have significant experience of working in a customer service environment and experience of supervising staff and administrative work. Experience of working in higher or further education is desirable. You must be able to demonstrate the skills needed to supervise a team and plan, organise and prioritise team workload.

It is expected that interviews will take place on 12 June

Find out more about .

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.

ARU are committed to the safeguarding of all its students, staff and visitors and provides a safe physical environment.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

This role does not qualify for visa sponsorship under the point-based system and is therefore only open to applicants with the right to work in the UK.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:  

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.

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