Student and Library Services Adviser

Student and Library Services Adviser

Job Category Administrative Vacancy Type Permanent Employment Type Full time Salary From Salary To Location Writtle Closing Date 14/05/ Ref No Documents
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About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARUs research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UKs Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UKs leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

At our ARU Writtle campus, we specialise in animal, environmental, agricultural and horticultural courses, for learners aged 16 to 18, adult learners, undergraduate and postgraduate levels.

About the Role:

Our new Student and Library Services help desk at ARU Writtle is opening to students in September and we are looking to recruit two colleagues to join a new team of Student and Library Services Advisers. The team will provide help, advice and guidance to students across a broad range of student support and library topics face-to-face and via phone, email and online chat, plus act as a triage point for other university services.

The role also includes advising customers on the use of library resources, study spaces, IT equipment and software as well as contributing to a range of administrative tasks which are key to student support and library services.

Occasional Saturday working will be required to support open days. Weekly evening work (Monday - Friday) may also be required on a rota basis.

With two A Levels or a vocational qualification at level 3 or equivalent, you will have significant experience of working in a customer service environment, working successfully as part of a team and experience of administrative work using complex information systems. You will have excellent customer service skills, including being calm under pressure, be IT literate (with a sound knowledge of Microsoft office) and demonstrate attention to detail. Experience of working in an office or library environment in higher or further education is desirable.

Find out more about .

It is expected that interviews will take place on 14 June

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.

ARU are committed to the safeguarding of all its students, staff and visitors and provides a safe physical environment.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

This role does not qualify for visa sponsorship under the point-based system and is therefore only open to applicants with the right to work in the UK.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:  

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification. 

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