Head of Infrastructure

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical. 

Looking for the place where you can belong? Join MHR and help us shape the world of work. 

MHR are a Software, Technical Services, Managed Services and Hosting organisation who own and operate private data centres. The opportunity to collaborate, learn and lead teams in an environment that is based around real infrastructure rather than cloud provisioned resources. This is becoming rarer and is an incredible opportunity for professional development.

In this role, you will oversee and maintain three data centres, managing the network, infrastructure, and security systems that support MHR's entire digital landscape. You will be instrumental in ensuring seamless, secure internal and external connectivity for employees, while protecting the data and services relied upon by 3.5 million public-facing application users and 1, customers who depend on MHR’s managed HR, payroll, and financial systems.

Role responsibilities:

Leading a small team of IT technical specialists to:

Collaborate with peers and the IT Director to define an infrastructure strategy aligned with the overall IT strategy, ensuring efficient and cost-effective solutions to meet business objectives.

Design, configure, and manage network infrastructure, including firewalls, switches, load balancers, storage, and computing systems, ensuring availability, resilience, and security in line with service level agreements and business requirements.

Contribute to the management of both physical and virtual servers (Windows, Linux, VMware, Hyper-V), ensuring their availability and security according to service level agreements and business needs.

Deploy, configure, and maintain security and monitoring tools, such as NDR, web proxies, and firewall policy management.

Define and manage changes to the existing IT infrastructure, as well as design and implement new infrastructure, ensuring minimal disruption to business operations.

Provide support for incident management to swiftly restore business operations, which may involve working outside standard hours when necessary.

Manage the datacentre estate alongside the Head of Internal IT and Head of Cloud Services, ensuring continuity of power, cooling, and monitoring.

Oversee the delivery of major IT infrastructure projects.

Manage third-party service providers, ensuring they meet contractual service levels.

Work with the IT Director to manage the budget for IT infrastructure expenditure.

About you:

You will have experience leading and managing IT and technical teams to perform to their best potential, including coaching, training and development

You are someone who has in-depth experience of delivering infrastructure services and who is also able to communicate and promote these services to stakeholders for the purposes of business enablement and improvement

You are keen to make a difference and care about what you do 

Key skills and experience required:

Network Configuration & Management

Servers and Virtualization

Enterprise Storage

Incident Management

IT Project Management

Financial and Capacity Planning – ensuring proper resource allocation

Budget Planning & Reporting

Supplier and Vendor Management

Security Systems – maintaining security principles and procedures

Strategic & Tactical Planning

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2, Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

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