Ward Administrator

3 months ago

Peterborough, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Job summary

We are currently looking to recruit an experienced, enthusiastic and motivated Ward Administrator to join our inpatient mental health team based in Peterborough, Cambridgeshire within the Older Peoples and Adults Directorate. This role would involve working within a mental health ward for Older People who are experiencing a mental health crisis or have a primary diagnosis of Dementia.

You would also be providing administrative support to the Crisis Resolution & Home Treatment Team for Older People.

The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.

This post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your role.

We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.

Main duties of the job

The post holder will provide a comprehensive administrative service within the team, providing efficient, effective and timely support for OPAC.

Such support will include liaison with Consultants, Modern Matrons, Trust staff and OPAC colleagues, to ensure effective communication and systems are maintained for the receipt and onward delivery of all administration duties

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager. Provide full administrative support to the Ward team, word processing of all forms of correspondence, reports and summaries that are required by the team. Act as first point of contact for all staff and visitors to the ward, answer telephone calls within the defined timeframe. Taking messages from the public, health colleagues and other agencies, passing on messages appropriately. Set up communication systems relevant to the wards to ensure all team members receive relevant information. Assist Ward Manager in the planning of various projects throughout the year. Enter data on to the computerised system, producing daily bed state information. Maintain systems of recording patient admission and discharge status in liaison with the discharge planning team. Compile data on admissions and discharges using SystmOne. Attend and book rooms for team meetings, take minutes and distribute minutes. Undertake training of new staff as directed by Line Manager and / or other Managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. This may mean commuting to another location. Report maintenance and equipment faults to facilities and monitor completion of work and repairs. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Enter service user surveys on to the Meridian database. Maintain ward stationery and stock levels and PPE. Inputting and updating service user information and service user / team activity on computerised information systems, creating service user notes where necessary and according to policies and procedures. To book hospital transport / interpreters for service users. Keep a safe record log for banking and retrieval of patients money and valuables. Person Specification

Education / Qualifications

Essential

Educated to GCE/GCSE standard. NVQ 2 in Administration or Customer Services Good command of written English

Experience

Essential

Experience of working in a busy and demanding office/customer facing environment. Experience of planning and organising own workload and of staff within own span of control.

Desirable

Previous experience of working in a NHS ward Experience of supporting a multi-disciplinary team.

Skills & Abilities

Essential

Excellent customer care skills. Good IT skills (MS Office). Ability to work under occasional pressure/stress.

Desirable

Knowledge of medical terminology. Knowledge of General Data Protection Regulations

Other

Essential

Ability to travel to other Trust sites, if required

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