Accommodation Advisor

4 weeks ago

London, United Kingdom UCL Eastman Dental Institute Full time

About the role

We are recruiting for an Accommodation Advisor to join our fantastic Student Accommodation team on a 12 month FTC. This role is also available as a 12 month secondment for internal UCL staff.

The role involves providing a meet and greet front of house service as well as supporting all back office functions, providing administration support across all of the sites. Supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts.

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

The working days for this role will be full time, 5 days Monday - Saturday. If you are rostered to work a Saturday then you will have another day off in the week. The working hours for this role will be on a rota basis between 8am and 7pm Monday to Friday, the shift patterns are 8am-4pm or 11am-7pm). Saturday hours will be 9am-5pm.

About you

You should have experience working in a customer facing role and should be highly skilled in understanding, empathising with and delivering against customer needs. You will also need to have good general computer literacy, and will need to be able to use Microsoft Office applications.

You will need to be a self-motivated person who is able to work on your own initiative, with excellent time management and prioritisation skills, and the ability to work at pace while maintaining accuracy and attention to detail.

A positive attitude is key for this role, given its' customer facing nature, and you will need to offer flexibility around working hours and be willing to take part in a rota (as outlined above).

Please note that the successful candidate will be asked to complete a DBS Check.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days) Hybrid Final Salary Pension Scheme Cycle to work scheme and season ticket loan On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

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