Visitor Experience Coordinator: Burford
3 weeks ago
The Visitor Experience Coordinator is pivotal in delivering an outstanding visitor experience for all internal and external visitors to our site. This role supports the delivery of the Blue Cross strategy by ensuring a fantastic visitor experience and providing excellent administrative services. As the first point of contact, making a great first impression is crucial. /divdiv
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This role will see you carrying out duties such as: /divul
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strongFirst Impressions/strong: Provide a warm and friendly welcome to all visitors, addressing their immediate needs, and offering support, guidance, and direction. /li
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strongClient Queries/strong: Process all client queries via face-to-face interactions, emails, phone calls, and digital media with a supportive and non-judgmental approach. Ensure messages are relayed promptly to relevant departments. /li
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strongTeam Collaboration/strong: Work as part of a team to foster a positive “One Blue Cross” culture, continually seeking ways to enhance the visitor experience. /li
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strongTours and Inductions/strong: Organise and conduct pre-arranged tours, providing information on Blue Cross's history and current activities, tailored to visitor needs. Participate in team member inductions showcasing the directorate's work. /li
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strongCoordination/strong: Coordinate and direct contractors, volunteers, and interviewees, liaising with relevant departments across the Burford site. /li
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strongAdministrative Tasks/strong: Offer administrative assistance for cross-directorate activities and assisting with registering new clients, updating information, and preparing paperwork for animal rehoming. /li
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strongVisitor Feedback/strong: Collaborate with the Assistant Manager - Client Services and Customer Care team to collect, analyse, and utilise visitor feedback for improving the client experience, including recording compliments and complaints. /li
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strongWorking patterns/strong /divdiv
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This is a permanent, part time role, 14 hours a week, working Sundays and Mondays each week./divdiv
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If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you. /div","featureFlags":{"job_templates":"enabled"},"companySettings":{"edit_offer_before_send":true,"advanced_search":true,"facebook_advert":false,"bulk_download":false,"move_to_hired_on_offer_acceptance":true,"bulk_email_job_seekers":false,"workflow_automation":true,"cronofy_enterprise_connect":true,"job_requisition_management":true,"essential_cookies_only":false,"use_company_from_address":true,"semi_private_comments":false,"additional_statuses":true,"multiple_company_themes":false,"strict_ofccp_compliance":false,"grouped_jobs":false,"move_to_any_job":true,"remove_logo_from_email_template":false,"candidate_job_preferences":false,"automatically_reject_referrals":true,"indeed_feed_stages":false,"variable_sign_off_signatories":true,"react_select_on_external_jobs":false,"monitor_with_rum":false,"restricted_cronofy_oauth_scope":false,"application_national_identifiers":false,"allow_inactive_structures":true,"visible_other_applications":false,"allow_editing_job_requisition_fields":true,"two_column_sidebar":false,"multiple_job_postings":true,"max_applications":false,"group_interviews":false,"create_requisitions_for_existing_jobs":false,"team_rejection_notification":false,"send_pdf_copy_of_application":false,"disable_indeed_feed":false,"vonq_v2":true,"redirect_to_custom_subdomain":true,"add_cc_and_bcc_to_email":true,"allow_creating_company_teams":false,"manually_send_offers":false,"private_calendar_events":true,"candidate_details_in_offer_header":false,"show_date_in_offer_header":true,"show_job_seekers_in_all_candidates":false,"talent_pipeline":true,"anonymous_screening":true,"candidate_surveys":true,"task_management":true,"offer_management":true,"referral_management":true,"advanced_reporting":true,"allow_cover_letters":false,"location_city_state":false,"dei_reports":false,"accessible_date_and_phone":false,"enable_redaction":true,"internship_programme":false,"document_templates_on_stage":true,"stage_visibilities":true,"onboarding_v2":true,"limit_onboarding_to_hired_candidates":false,"personal_details_auto_update":true,"group_assessments":false,"enforce_all_offer_fields_required":false,"resume_parsing":true,"custom_job_posting_locations":true,"offer_splitting":false,"indeed_locale_url":false,"download_pdf_application":false,"workflow_automation_v2":false,"disable_cookie_dialog":false,"linkedin_job_postings":false,"talent_pipeline_v2":true,"require_headcount":false,"onboarding_v1":true,"skills":true,"careers_site_builder_v2":false,"extra_monitoring_for_automations":false,"candidate_policy_plucking":false,"docusign_logging":false,"enable_cronofy_event_deletion_tracking":false,"allow_mydata_deletion":true,"use_cached_application_ids":false},"enabledLocaleKeys":["en"],"userRoles":null,"onboardingSettings":{"isOnboardingEnabled":true}}
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