Visitor Experience Coordinator: Burford

2 weeks ago


Burford, Oxfordshire, United Kingdom Blue Cross Full time
About the Role

We are seeking a highly skilled Visitor Experience Coordinator to join our team at our Burford site. As a key member of our welcome area team, you will play a pivotal role in delivering an outstanding visitor experience for all internal and external visitors to our site.

Key Responsibilities
  • Provide a warm and friendly welcome to all visitors, addressing their immediate needs and offering support, guidance, and direction.
  • Process all client queries via face-to-face interactions, emails, phone calls, and digital media with a supportive and non-judgmental approach.
  • Work as part of a team to foster a positive "One Blue Cross" culture, continually seeking ways to enhance the visitor experience.
  • Organise and conduct pre-arranged tours, providing information on Blue Cross's history and current activities, tailored to visitor needs.
  • Coordinate and direct contractors, volunteers, and interviewees, liaising with relevant departments across the Burford site.
  • Offer administrative assistance for cross-directorate activities and assisting with registering new clients, updating information, and preparing paperwork for animal rehoming.
  • Collaborate with the Assistant Manager - Client Services and Customer Care team to collect, analyse, and utilise visitor feedback for improving the client experience.
About You

We are looking for a confident, energetic, and inquisitive individual with first-class communication skills and a proven track record of delivering outstanding visitor experiences. The ideal candidate will have a genuine desire to put people at ease and prioritise a great visitor experience while managing administrative tasks efficiently.

Requirements
  • Demonstrated ability to deliver exceptional customer service.
  • Demonstrated ability to efficiently manage administration tasks, such as answering customer queries, data entry, and greeting visitors.
  • Strong verbal and written communication skills, with the ability to engage effectively with a diverse audience.
  • Strong organisational abilities, including multitasking and managing time effectively.
  • IT literate with MS Office and web-based databases and platforms.
What We Offer

As a Visitor Experience Coordinator at Blue Cross, you will enjoy a range of benefits, including enhanced annual leave entitlement, pension scheme with enhanced employer contribution, health cash plan, life assurance, and unlimited access to an employee assistance programme.



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